Property Adjuster - Field Estimating - Bronx, Manhattan, Queens, NY

Allstate • Uniondale, NY

4d • Hybrid

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Residency near Manhattan, Bronx or Queens, NY is mandatory
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch
• Valid driver's license and willingness to travel as part of the job requirements
• Background investigation
• Ability to travel to customers' homes and handle virtual claims countrywide effectively

Nice To Haves

• Previous experience as an outside adjuster
• Experience handling claims with multiple trades
• Proficiency in using Xactimate and other relevant software for estimating
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
• Excellent communication and interpersonal skills to provide exceptional customer service
• Detail-oriented and organized, with a focus on delivering high-quality work
• Applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) for $1,000 Licensing Sign on Bonus

Responsibilities

• Traveling to customers' homes to conduct on-site inspections
• Investigating coverage
• Preparing estimates
• Settling claims promptly and efficiently
• Handling virtual claims countrywide
• Investigating property claims by performing detailed reviews of damage
• Interpreting policies to determine coverage
• Communicating with customers via phone, email, and video chat
• Negotiating claims settlements with customers, vendors, third party carriers and claimants
• Utilizing multiple tools to get the job done in a fast-paced environment
• Executing policies along policy agreements
• Keeping a clear record of work in a claims system
• Ensuring timely and accurate documentation is completed

Benefits

• Comprehensive training program
• Ongoing training opportunities for continuous improvement
• 2 weeks of training in Chicago, IL or Dallas, TX
• Potential for adjuster and/or appraiser license requirement with background check
• Eligible for a $1,000 Licensing Sign on Bonus if applicable active licenses are held
• May qualify for a company car based on annual work mileage
• Mileage reimbursements for personal vehicle usage during work
• Benefits package from Day 1 of employment
• Time off
• Healthcare
• Retirement
• Competitive pay
• Support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support work/life balance
• Initial and ongoing training
• Comprehensive benefits like a 401K/pension
• Education reimbursement
• Programs to help balance work with the rest of your life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed