Property Accounting Associate- Support

RPM Living • Austin, TX

4d • Hybrid

About The Position

The Property Accounting Associate-Support contributes to the success of the organization through management of administrative tasks that support the account receivable and accounts payable processes within the Central Services department.

Requirements

• High school diploma or GED equivalent
• Minimum 2 years of experience in property management and/or AP and AR
• Experience with Yardi preferred, with OneSite/RealPage a plus
• Excellent verbal and written communication skills
• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

• OneSite/RealPage a plus

Responsibilities

• Responsible for providing support to an assigned portfolio of properties across a variety of AP, AR, and administrative tasks
• Leverages a customer support ticketing system to resolve internal and external support inquiries in a courteous and efficient manner, ensuring a high-level of customer satisfaction
• Assists with monitoring and processing vendor refunds to all different entities we manage
• In Charge of reversing or reapplying resident receipts in our Yardi platform as needed
• Decisions the acceptance or rejection of resident payments in ClickPay queue based on company guidelines and criteria
• Mails back or deposits resident payment items received from ClickPay and other miscellaneous payments
• Corresponds with internal teams to resolve customer/vendor challenges and proactively identify opportunities to advance systems and processes
• Assists in developing analytics to track and monitor performance
• Other duties and projects as assigned

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED