Propeller Quality Technician

Hartzell Propeller•Piqua, OH

5d•Onsite

About The Position

Hartzell Service Center is seeking a technical support resource who is responsible for managing new product returns and conducting engineering evaluations related to service issues within our repair station. This role offers a diverse workload, combining routine responsibilities with special projects and assignments. The ideal candidate enjoys variety in their workday and is comfortable adapting to changing priorities and challenges.

Requirements

Deep expertise in company products, systems, and troubleshooting processes
Experience working cross-functionally with engineering, product, and QA teams
4+ years of technical support or related experience
Works under minimal supervision
Advanced technical troubleshooting and escalation support
Cross-functional issue analysis and resolution
Product feedback and improvement input
Training and mentoring
Support process improvement
Customer communication and case management
Advanced product knowledge
Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
Excellent Communication Skills: both verbal and written
Experience with Process Standards – Demonstrated ability to read, understand and execute to written instruction
Thinks and acts like an owner
Uses company resources wisely & cost-effectively
Shows pride in the organization and a commitment to its long-term success
Takes full responsibility for their actions
Holds self to high standards of performance and integrity
Demonstrates high integrity
Consistently acts with honesty, transparency and high ethics
Makes decisions based on what is morally right
Owns their actions and holds self-accountable
Puts team above self; in it together
Prioritizes team and company over personal gain
Collaborates with team members within the department and across all functions
Contributes to a positive, inclusive work environment
Innovates and improves
Actively supports or initiates continuous improvement efforts
Shares ideas and suggests solutions that enhance team or business performance
Stays open to feedback and embraces changes
Demonstrates a bias towards action
Honors commitments
Consistently follows through on project timelines, meeting and deliverables
Takes ownership for responsibilities and delivers results
Makes and holds commitment
Communicates proactively when challenges arise and adjusts plans to stay on track

Nice To Haves

Associate’s degree or equivalent technical training preferred

Responsibilities

Resource to resolve complex, high-priority, or escalated technical issues.
Partner with engineering and product teams to resolve systemic issues.
Performs work on new articles that have been shipped from the factory.
Contribute to product improvement, testing, and process optimization.
Processes Service Difficulties and returned inventory.
Performs work on tooling and equipment in accordance with factory drawings and specifications.