Propane Service Technician

Griffith Energy Services•Baltimore, MD

10d•Onsite

About The Position

We are a leading home services provider looking for highly skilled individuals to serve as Propane Service Technicians. In this role, you will provide customers with expert service for their home heating systems and equipment. You will effectively serve as the public face of our company during in-home service visits, utilizing both technical expertise and customer service talents. Shifts include days, nights, weekends, and holidays, with paid overtime. We offer competitive compensation and benefits for full-time staff, as well as overtime opportunities during the busy winter season. Advancement opportunities may also be available.

Requirements

Combine technical expertise with a personable, approachable, and helpful personality.
Be highly detail-oriented and focused with a flexible and adaptable nature.
Display excellent verbal and written communication and interpersonal skills.
Commitment to providing the best and most responsive customer service.
High School Diploma or Equivalent.
Prior experience servicing residential Air Conditioning and Heating equipment.
Must have a valid CDL C or B with HazMat and Air Brake endorsements.
Must be able to meet the company's motor vehicle policy.
Willingness to work outdoors in all weather and driving conditions.
Ability to support our brand as an advocate.
Must be able to work independently while safely maintaining a high level of performance.

Nice To Haves

CTEP certification

Responsibilities

Make service calls to customer homes and provide expert troubleshooting and repair service to a variety of equipment, particularly heating systems.
Maintain a professional and friendly image and serve as an advocate for the company and its brand.
Set, repair and maintain tanks and cylinders, install first stage line, conduct system tests and ready installation for inspection.
Purge propane cylinders and tanks, fill storage containers, perform basic outside leak repair.
Maintain service vehicle by reviewing maintenance records and performing pre/post trip inspections.
Secure truck and equipment consistent with security policy.
Operate service vehicle in accordance with Company and government regulations.
Follow dispatch policy, plan and procedures.
Deliver fuel as required and meet established performance standard metrics such as billable time, productivity and efficient usage of inventory and equipment.
Ensure that Company and Government safety, policy and regulatory standards are met and maintain zero preventable accidents.
Maintain safety and compliance records.
Work a flexible schedule with afterhours emergency call outs.
Communicate clearly and effectively to convey information to new and existing customers.
Maintain a professional image and provide superior customer service.
Notify supervisor of any issues that might impact safety, customer satisfaction, productivity, and other established goals and standards.