Prompt Engineer – Healthcare Voice Agent

BigRio • Boston, MA

3d • Remote

About The Position

BigRio is a Boston-headquartered technology consulting firm specializing in AI/ML, data engineering, and custom software solutions with a strong focus on healthcare and regulated industries. We partner with healthcare providers, call centers, and enterprises to deliver cutting-edge, AI-driven solutions that improve patient experiences and streamline operations. We are seeking a Prompt Engineer for a Healthcare Voice Agent with strong expertise in designing and optimizing AI-driven conversational systems for healthcare providers and call centers. The ideal candidate will have hands-on experience working with Large Language Models (LLMs), conversational AI, and telephony/IVR platforms. This role will focus on building, fine-tuning, and scaling voice agent prompts that ensure accurate, natural, and compliant patient and customer interactions.

Requirements

• Bachelor's degree in Computer Science, Computational Linguistics, AI/ML, or related field (Master's preferred).
• 3–5+ years of experience in prompt engineering, conversational AI, or voice agent development .
• Hands-on experience with LLMs (OpenAI, Anthropic, Azure OpenAI, etc.) , NLP frameworks, and voice AI platforms.
• Familiarity with call center technologies (SIP, IVR, Voice Telephony, Dialogflow, Amazon Connect, Genesys, or similar).
• Strong background in healthcare provider environments , including HIPAA compliance and EHR/EMR integrations.
• Experience with scripting languages (Python, JavaScript) and API integrations.
• Excellent communication skills with the ability to collaborate with both technical and non-technical teams.

Nice To Haves

• Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage .
• Knowledge of healthcare standards like HL7, FHIR, or Epic/ Cerner integrations .
• Experience in measuring and improving speech recognition accuracy and naturalness of AI responses .
• Exposure to contact center analytics, sentiment analysis, and call optimization .

Responsibilities

• Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience.
• Collaborate with healthcare provider stakeholders to understand clinical, administrative, and compliance requirements (HIPAA, PHI, etc.).
• Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR).
• Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency.
• Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries).
• Work closely with engineers, data scientists, and product teams to refine LLM behavior in real-time call environments.
• Ensure compliance with privacy, data security, and healthcare regulations.
• Provide ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall call outcomes.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level