Temporary Promotor(a) - Mobile Health

LA FAMILIA•Hayward, CA

8d•$25 - $26•Hybrid

About The Position

This position will report to the Community Health Services Director/Clinic Administrator. The Promotor(a) will work collaborative with the Mobile Health and La Familia Community Health Center team members, including Chief Medical Officer, Registered Nurse, LNV/Care Coordinator, Front Desk staff, Medical Assistant, Eligibility Coordinator and La Familia Behavioral Health Dept staff and Community partners as appropriate. The Promotor(a) de Salud supports community outreach, health education, patient navigation, and engagement activities for the Mobile Health Program and Community Health Center. Working as a trusted community liaison, the Promotor(a) helps individuals and families access preventive health services, health insurance, and community resources while promoting continuity of care. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This is a temporary position (until December 2026) – weekend availability is required.

Requirements

High school diploma or GED required.
Experience working with underserved communities for at least 2 years.
Bilingual fluency, verbally and written in English/Spanish is required for this position.
Excellent communication and interpersonal skills.
Ability to travel to community events.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Community Health Worker certification preferred.
Experience in non-profit and community-based organizations preferred.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Responsibilities

Conduct outreach within neighborhoods, schools, community organizations, and other community settings in Alameda County.
Promote mobile health clinics and Community Health Center services.
Recruit participants for health education and screening events.
Build trusting relationships with community members.
Leverage existing and form new partnerships to represent cross-sections of participants throughout the county.
Develop relevant, culturally appropriate, semi-structured, and qualitative questions with focus on participant experience accessing or receiving county services.
Provide culturally appropriate health education on preventive care, immunizations, chronic disease prevention, and healthy lifestyles.
Distribute educational materials and promote available health services.
Assist individuals with scheduling appointments and accessing healthcare services.
Support referrals to medical, dental, behavioral health, and community resources.
Conduct reminder and follow-up calls.
Help reduce barriers to care, including transportation and language needs.
Provide timely, thoughtful, evidenced-based, trauma-informed, culturally responsive responses to participants and all partners.
Provide social service and benefit enrollment referrals (including housing, Social Security Disability benefits, CalFresh, etc.) and follow up to ensure referral utilization, with an emphasis on reducing stressors and barriers to regular, reliable care.
Assist with mobile clinic setup, patient flow, registration support, and community engagement.
Collaborate with nurses, providers, Registration staff, Eligibility Specialists, and CHWs to ensure efficient operations.
Document outreach activities, referrals, and follow-up services.
Submit required documentation within the 48 hour standard timeframe
Maintain confidentiality and comply with HIPAA requirements.
Participate in team meetings and required training.
Attend training and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the responsible function areas.
Leads and collaborates on projects supporting Agency objectives.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.