Promotions & Events Representative - Part Time

JACK Entertainment•Cleveland, OH

7d•Onsite

About The Position

This is a part-time role for a Promotions & Events Representative. The position requires creating an atmosphere of fun and excitement for guests, assisting patrons with promotions, distributing gifts, and managing promotional areas. The representative will also be responsible for accurate transaction processing, data integrity, and adherence to all state, federal, and regulatory policies. Key duties include verifying monetary funds and gift cards, adapting to changing business levels, attending meetings, and serving as a guest service role model. The role involves actively promoting the ClubJACK loyalty program, cross-selling property events and offerings, and ensuring guest satisfaction through positive interactions and effective communication.

Requirements

Must be able to work independently.
Must be able to stand or walk for long periods of time (4 hours); sitting is not always permissible and depends on the team member’s assigned role for their specific shift.
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High school diploma or GED equivalent.
1 year guest service experience.
Basic computer skills (WORD, EXCEL, PowerPoint, etc.).
Able to type 35 words per minute.
Cash handling experience.
Ability to maintain composure and excellent guest relations under all circumstances.
Strong interpersonal and teamwork skills.
Taking direction from multiple Leads/Supervisors/Managers from multiple areas.
Maintain an upbeat and positive attitude across multiple tasks and environments.
Ability to multi-task.
Shift Flexibility.
Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio.

Responsibilities

Demonstrate a sense of urgency while performing duties.
Create an atmosphere of fun and excitement for guests and teamwork with fellow team members.
Perform back-to-back transactions and procedures when deemed necessary, including the execution of promotions, assisting patrons participating in promotions by helping them swipe into invitation programs, distributing gifts, and aiding with any task regarding a promotion.
Ensure that promotions/event areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event.
Ensure collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project.
Be proficient in redemptions, comps, voids, new accounts, reprints and perform all transactions in accordance with department guidelines.
Ensure that the accuracy and integrity of data is properly maintained.
Comply with all state, federal and regulatory policies and procedures.
Verify all monetary funds, gift cards, lottery tickets, and items with cash value are accounted for at the beginning and end of each shift.
Ensure the accountability of all transactions through verification and documentation of exchanges.
Adapt quickly to rapidly changing business levels and values the differences of others.
Attend department meetings and information sessions.
Greet and welcome guests with a smile as a company representative.
Serve as a guest service role model for other team members.
Understand, value, and support ClubJACK loyalty program and special events, promotions, and player programs.
Constantly seek ways to improve friendly, helpful service and reduce guest waiting time to positively impact department’s guest service ratings.
Effectively and enthusiastically communicate the benefits of the guest loyalty program and provide players with a compelling reason to play at JACK Casino Cleveland every time.
Cross sell property events, food offerings, promotions, and amenities.
Ensure each guest’s interaction results in their increased confidence in the ClubJACK program.
Be knowledgeable about competitors’ programs and can make favorable comparisons.
Promote and execute guest promotions flawlessly.
Collaborate with workgroup and all support departments to ensure guest satisfaction.
Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems.