Inside Promotional Team Sales Representative
L2 Brands•Penn Township, PA
•Onsite
About The Position
The Promo Team Sales Representative is a primary point of contact for customers, building long term relationships through idea generation, consistent outreach, and exceptional support. You will be provided with an assigned account list to grow, with additional opportunities to expand your book of business through inbound customer inquiries.
Requirements
- High school diploma
- Minimum 2 years of customer service experience
- Familiarity with Microsoft Word and Excel
- Outstanding time management, organization, and the ability to juggle multiple priorities with a positive, can-do attitude
- Strong written and verbal communication skills
- A collaborative team player who is self-motivated and adaptable
Responsibilities
- Serve as a knowledgeable resource on L2 products, graphic designs, embellishment methods, order policies, lead times, and brand standards
- Assist customers with project solutions, price quotes, look books, and closing orders
- Manage customer inquiries, account setup, and order entry, including processing orders by phone, email, or fax
- Review and process orders in queue daily, ensuring they meet order policies, brand standards, and lead times
- Support the art approval process, following up on pending approvals and communicating updates to customers
- Handle complaints, returns, and credits in a proactive and timely manner
- Monitor rush orders to ensure timely delivery and communicate order delays as needed
- Assist with billing and invoice inquiries
- Provide daily support to sales representatives and serve as a resource for order related questions
- Assist with trade show and sales meeting preparation, with occasional travel required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
