Projects Officer - CSFIR

International Monetary Fund • Washington, DC

1d

About The Position

The Corporate Services and Facilities (CSF) department of the International Monetary Fund (IMF) is actively seeking a dedicated Projects Officer to join the Information, Resilience, and Services (IR) division. The Projects Officer will be responsible for overseeing logistics services related to CSF’s shipping, mail, and courier services portfolio. The position will ensure efficient, reliable, and cost-effective operations that support headquarters, field offices, and institutional business requirements. The role manages operational activities associated with a significant service portfolio and contributes to service planning, vendor management, stakeholder engagement, timely resolution of program-related issues, and process improvement initiatives – that include the implementation of innovative solutions to enhance service delivery.

Requirements

• Advanced university degree or equivalent in business administration, logistics and distribution management, or a related field; OR a bachelor's degree, or equivalent, supplemented by a minimum of six (6) years of relevant professional experience.
• A minimum of two (2) years of experience in a related position at Grade A08, or equivalent, is required.
• Experience with shipping, mail, and courier services delivery through a vendor contract
• Proven track record in adopting and utilizing technology to improve efficiency and service delivery
• Advanced proficiency in MS Excel and rapid adaptability to new technology
• Detail-oriented with strong administrative and vendor management skills

Responsibilities

• Managing an operational services portfolio that includes logistics of shipping and mail services
• Supporting workload distribution across service provider teams
• Communicate shipping and mail services guidelines and procedures to stakeholders
• Maintaining operational integrity and service continuity
• Monitor service delivery performance and operational effectiveness
• Liaise with service providers and vendors to ensure contractual obligations and service standards are met
• Identify operational risks and implement corrective actions when required
• Prepare relevant reports on service performance to inform operational effectiveness and support decision-making
• Monitor various key performance indicators and client feedback channels
• Recommend process improvements to enhance efficiency, reliability, and customer service based on service data and information
• Support the adoption of data-driven decision-making by developing operational metrics, dashboards, and performance reporting capabilities
• Communicate shipping, mail, and courier services related information to stakeholders using different channels – including updates to the intranet site
• Serve as a point of contact to resolve service-related issues as needed
• Serve as one of the communications points of contact for the CSFIR division
• Identify, evaluate, and implement innovative technologies and service delivery solutions that improve efficiency, reliability, and customer experience of mail and shipping operations
• Collaborate with IT to implement new innovative solutions and enhancements
• Explore opportunities to utilize Artificial Intelligence (AI), predictive analytics, and workflow automation tools to improve service tracking, service forecasting, client communications, and operational planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level