Project Support Specialist

Heritage Christian Services•Rochester, NY

2d•Hybrid

About The Position

Working under the supervision of the Eleversity Customer Service Lead (CSL), the Project Support Specialist (PSS) has the responsibility for providing administrative support, training calendar development, and customer service for the Innovations in Employment Supports Project to support virtual trainings. The Project Support Specialist will also support and promote the mission, vision, and values of Heritage Christian Services, Inc.

Requirements

High school diploma or equivalent
1-2 years’ experience providing administrative support
Demonstrated professional customer services via phone and email communication
Excellent interpersonal and customer service skills
Proficient in Microsoft Office programs including Word, Excel, and Outlook
Proficient navigating Zoom video platform
Proven ability to manage multiple priorities and skilled in handling concurrent tasks
Demonstrated ability to work autonomously
Maintains a professional appearance and conduct when attending in-person meetings, and virtual events
Demonstrated thorough attention to detail
Ability and willingness to work remotely and at the corporate office as required

Responsibilities

Assist participants with using the online registration platform, accessing transcripts, and other challenges that may present
Provide timely customer service via emailed inquiries through the Eleversity contact email, as well as phone calls
Prepare educational materials as needed, including printing class materials for in-person events
Maintain and update Eleversity’s Learning Stream database and website as assigned by CSL
Create training announcements and informational flyers for the Innovations events, using Canva and Microsoft applications
Email training announcements and informational flyers to the Innovations Listserv using Constant Contact
Prepare data required for completion of monthly/quarterly reporting to ensure timely billing
Manage T: Drive folder containing attendance sheets, and class Chats
Support Innovations trainings by: Completing monthly availability calendar via Google drive
Support Innovations trainings by: Providing technical assistance to class participants
Support Innovations trainings by: Assisting the trainer with attendance and monitoring chat box
Support Innovations trainings by: Monitoring class engagement to ensure professional behavior, following the TA protocol
Provide TA coverage in emergencies
Train new TAs as assigned by the CSL