Project Specialist

Old Dominion Freight Line • Thomasville, NC

2d

About The Position

The Project Specialist interacts with customers by phone and email to provide information about Old Dominion Special Project shipping options and deliver strong customer service. The role monitors special project shipments to meet delivery dates, resolves customer questions and issues, and works with central dispatch, managers, and operations to accommodate customer needs. The Specialist also supports staff and team performance by providing guidance, handling escalations, helping formulate performance targets, assisting with hiring, and helping organize and direct the Special Projects Department.

Requirements

• High school diploma or equivalent.
• Five years of customer service experience in a transportation company.
• Understanding of the trucking industry and how freight moves through the system.
• Strong phone and verbal communication skills and active listening skills.
• Ability to work with different personalities and handle high-stress situations calmly.
• Ability to multitask, set priorities, and manage time effectively.
• Excellent organizational and leadership skills.
• Proven negotiation abilities.
• Knowledge of performance evaluation procedures.
• Proficiency in English.
• Proficiency with Office programs such as Outlook, Excel, and Word.

Nice To Haves

• Good knowledge of additional languages.

Responsibilities

• Manage inbound and outbound calls and emails about Special Project services in a timely manner.
• Monitor special project shipments daily to meet specific delivery dates.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Build relationships with internal and external customers and provide attentive service.
• Take ownership of resolving customer issues, complaints, and inquiries.
• Work with central dispatch, managers, and operations to accommodate customer needs.
• Assist in formulating performance targets for individuals and teams and help keep staff motivated.
• Assist with hiring new employees.
• Answer staff questions and provide guidance and feedback.
• Handle escalated issues and take over customer calls when needed.
• Ensure adherence to attendance policies and established procedures.
• Keep management informed about issues and problems.
• Help organize and direct staff in the Special Projects Department.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability coverage.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional company annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Opportunities to advance through the promote-from-within philosophy.
• National career opportunities at more than 260 service centers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED