Project Specialist

Veritiv • Mesquite, TX

10h

About The Position

The Project Specialist works with Sales, Production, and Account Specialists to deliver exceptional customer experiences. This relationship-driven, detail-oriented professional ensures projects are completed accurately and on time in a fast-paced environment, collaborating with teammates to support projects and achieve actionable goals.

The role processes job tickets, tracks project status and schedules, supports communication among departments, and helps resolve or escalate job issues. It also supports reporting tools used by finance and business leaders and handles shipping information and customer shipment communications. The position operates in an office environment, with frequent trips to the production floor and other buildings.

Requirements

• 1–3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficiency with Microsoft Office Suite.
• High school diploma or GED.

Nice To Haves

• Experience working with customers and Sales.
• Project Specialist experience.
• Quality focus, problem-solving, phone and email communication, conflict resolution, and multitasking skills.
• Knowledge of print terminology.

Responsibilities

• Write up and process job tickets based on estimates, quotes, purchase orders, artwork, and special instructions provided by an Account Specialist and/or Sales Executive; maintain an updated ERP document to match.
• Maintain current status information for all active jobs and regularly communicate with the Account Specialist to respond to customer inquiries promptly.
• Monitor scheduling and resolve problems or communicate delays to production personnel.
• Escalate job problems and changes to the Sales Executive, Account Specialist, and/or customer as appropriate, including issues involving specifications, artwork, schedules, and applications.
• Facilitate communication between departments to meet customer deadlines.
• Build and support reporting tools used by finance and business leaders to drive action and support initiatives.
• Call huddles as needed to facilitate communication with Production and perform kit checks.
• Enter shipping information into Monarch manually, through an Excel spreadsheet for import, or in the IX database.
• Send customers tracking information, packing slips, bills of lading, and other shipping information after jobs have shipped.
• Perform other tasks and duties assigned at the supervisor’s discretion.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee-led Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED