Project Specialist

SEEL • Detroit, MI

1d

About The Position

The Project Specialist provides operational and administrative support to the DTE EEA Program managed by SEEL. Under the direction of the Program Manager, the role supports program operations, outreach coordination, and administrative needs. Key work includes intake and validation of EEA customers, researching and resolving customer escalations, creating and submitting rebate incentives, and scheduling Whole Home Assessments. The position works collaboratively with the Program Manager and team to support operational and administrative excellence as the program grows.

Requirements

• High school diploma or equivalent.
• At least two years of experience working with Microsoft Excel.
• Customer/client focus and technical capacity.
• Excellent verbal and written communication skills.
• Strong attention to detail, analytical skills, general business skills, and problem-solving ability.
• Ability to anticipate challenges, plan solutions, and garner the support needed to meet deadlines.
• Ability to meet tight deadlines and adapt to changing priorities.
• Ability to work collaboratively and test ideas with a team.
• Ability to work independently, manage time effectively, and be self-directed.
• Ability to write original content and refine and compile information from boilerplate and technical documents.
• Ability to prioritize activities, meet deadlines, and manage multiple tasks, from program planning to client meetings.

Nice To Haves

• Bachelor’s degree in engineering, business, or environmental science; an associate degree may be considered with three years of experience.
• Energy efficiency experience.
• Experience supporting programs.

Responsibilities

• Serve as the principal point of contact for EEA customer escalations and document all encounters and interactions.
• Serve as the principal point of contact for scheduling Whole Home Assessments across the EEA Program.
• Configure, compile, maintain, and submit incentive rebate applications in the OIT system.
• Support day-to-day program operations and communications with external and internal assessors and contractors.
• Support pilot initiatives and create, update, and maintain spreadsheets for reporting.
• Manage program tasks with minimal oversight and share information and resources with team members.
• Update, maintain, and develop dashboards and reports for clients and the executive team.
• Support program management in meeting KPIs through process improvements and project support.
• Perform intake and validation of EEA customers and research and resolve customer escalations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED