Project Specialist for Payment Solutions

CU Answers • Grand Rapids, MI

10d • Onsite

About The Position

Are you passionate about financial technology, problem-solving, and delivering outstanding client experiences? We’re looking for a Cards and Payments Project Support Specialist to join our team and support credit unions with card services, RTP, FedNOW, and bill pay–related projects. In this role, you’ll serve as a product expert, coordinate project details between vendors and internal teams, deliver training, provide high-quality client support, and help ensure smooth conversions and platform changes. If you enjoy working in a collaborative, fast-paced environment and are excited about the future of money movement, we want to meet you! What is CUAnswers? CUAnswers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

Requirements

• 1–2 years office or financial services experience (degree preferred)
• Strong customer service skills and comfort working with technical teams
• Excellent communication, problem-solving, and multi-tasking abilities
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Proven attention to detail and accuracy

Nice To Haves

• Experience with CUBASE is a plus

Responsibilities

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services
• Provide client training and day-to-day software support
• Collaborate with credit unions, vendors, programmers, and internal teams
• Become a product expert for internal teams to assist with client interaction
• Maintain project tracking documentation and support team resources
• Assist with testing and verification of programming changes

Benefits

• You’ll be part of a collaborative, mission-driven team that supports credit unions nationwide.
• We believe in cooperative values, continuous learning, and empowering our employees to grow their skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees