Payment Specialist

Realtor.com Careers•Scottsdale, AZ

2h•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Payment Specialist at Realtor.com® Location: Scottsdale, AZ (Hybrid - Remote/In-Office 3 days per week) Are you a payments and risk operations expert? Are you ready to take ownership of complex challenges while shaping the future of our payment ecosystem? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Payment Specialist and help change the world of real estate, one home at a time. Top Reasons to Apply: You thrive on solving complex payment issues and enjoy investigating root causes. You want to influence product and process improvements that impact thousands of users. You’re passionate about fraud detection, risk mitigation, and safeguarding user trust.

Requirements

Bachelor’s degree or equivalent experience
2+ years of experience in financial services, payments, fraud, or KYC, ideally in a tech-forward or high-growth environment.
Deep understanding of payment ecosystems and vendors (e.g., Stripe, Plaid, Cognito, Proof).
Exceptional communication, analytical thinking, and problem-solving skills.
Demonstrated ability to drive proactive strategies and process improvements in complex operational environments.

Responsibilities

Investigate and resolve complex payment escalations across internal teams, users, and vendors, identifying root causes to prevent recurrence.
Analyze and optimize payment workflows to eliminate bottlenecks and drive long-term operational efficiency.
Ensure accurate and timely processing of payments within service level agreements, resolving any discrepancies swiftly.
Lead efforts in fraud detection and risk mitigation by spotting patterns and developing proactive strategies.
Guide KYC processes and enhance user verification procedures for compliance and effectiveness.
Collaborate with product, design, and engineering teams to influence roadmap decisions and improve the payments experience.
Mentor other payments team members, fostering a culture of critical thinking, ownership, and continuous improvement.