Payment Specialist

ROBERTS MARKEL WEINBERG BUTLER HAILEY PC•Houston, TX

About The Position

The Payment Specialist will be responsible for assisting the Accounting team with all payment related aspects of the homeowner’s association practice. This individual will be responsible for review of online payments and check payments from homeowners, ensuring the payments are accurately recorded in each homeowner account, preparing payment memos for clients, processing payments approved by the paralegals, and forwarding payments as necessary.

Requirements

Strong ability to multi-task; high level of time-management skills.
Attentive to details with good follow through and follow up, possess the ability to anticipate what needs to be done.
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets.
Superior verbal and written communication skills; excellent proofreading skills.
Ability to effectively interact and communicate with others, both externally and internally all organizational levels and locations.
Strong knowledge of MS Office applications, including Word, Excel, PowerPoint, Adobe and Outlook; Ability to learn and effectively utilize various computer applications and other forms of technology.
Ability to maintain a customer/client focus and build rapport with others inside the firm.
Firm but courteous telephone manner when dealing with delinquent accounts.
High level of professionalism; maintain confidential information.
Proven ability to take initiative in order to meet client/customer needs.
Work independently with minimal supervision.
Ability to adapt to changing priorities and remain calm in high pressure situations.
Minimum High School Diploma or equivalent.
A minimum of two to three years experience in a similar position, collections experience preferred.

Responsibilities

Effectively communicate with paralegals to ensure timely process of payments.
Review and prepare payment receipts for processing.
Analyze notes, documents, and pertinent information to proceed with payment processing.
Analyze and synthesize complex or diverse information; collect and research data.
Input billable time entries accurately, timely, and in compliance with firm and client billing guidelines.