Spec, Project 2

Oldcastle BuildingEnvelope • Covington, GA

5h

About The Position

The Project Specialist 2 manages large, complex customer orders and projects from order entry through final delivery and project completion. The role is the primary point of contact for customers and coordinates with sales teams, operations, production, logistics, and other internal stakeholders to ensure projects are executed accurately, on time, and in accordance with customer requirements.

The Project Specialist coordinates multiple high-value orders simultaneously, monitors project milestones, proactively resolves issues, and provides customer service throughout the project lifecycle. The position supports customer satisfaction, revenue growth, and the successful execution of strategic customer projects. It is part of the Sales Department.

Requirements

• 3–5 years of experience in customer service, project coordination, order management, operations support, or manufacturing administration.
• Experience in a manufacturing, construction materials, building products, or industrial environment is required.
• Exceptional organizational and project management skills.
• Strong customer relationship and communication skills.
• Problem-solving and critical-thinking ability.

Nice To Haves

• Bachelor’s degree in business administration, Supply Chain, Operations Management, Project Management, or a related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience managing complex customer accounts or large-scale projects preferred.

Responsibilities

• Manage large-scale and complex customer orders from quotation acceptance through final delivery and project completion.
• Serve as the primary customer contact for assigned projects and key accounts.
• Coordinate with Sales, Operations, Production, Scheduling, Transportation, Procurement, and Finance to ensure timely project execution.
• Review customer specifications, pricing, contracts, drawings, and order requirements for accuracy and completeness.
• Enter and manage orders within ERP and customer management systems.
• Monitor project status and communicate updates, risks, delays, and changes proactively to customers and internal stakeholders.
• Resolve order discrepancies, delivery issues, pricing concerns, and customer escalations.
• Coordinate project changes, revisions, cancellations, and special requests.
• Support key customer relationships by providing a high level of service and responsiveness.
• Assist with reporting, forecasting, backlog management, and order tracking activities.

Benefits

• Industry-competitive benefits at the lowest cost to the employee.
• PTO and holidays, including floating holidays employees can choose.
• Potential for annual raises and bonuses through a pay-for-performance culture.
• Training to equip employees with the knowledge and skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed