Project Specialist 1
About The Position
The Project Specialist 1 installs, programs, tests, repairs, and services systems and equipment, which may include security, fire alarm and life safety, and/or building automation. The role provides technical support and training to customers, works to maximize customer satisfaction, and refers more complex issues to higher-level colleagues. The specialist also carries out technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support. The role works with project and operations managers to coordinate projects, identify and communicate risks, help limit impacts on costs and deadlines, and recommend quality or scope improvements. It also consults engineering personnel on unusual system-operation, maintenance, and warranty issues, and may advise management on customer satisfaction, product performance, installation practices, standards, and product improvements. Colleagues are encouraged to participate in the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers.
Requirements
- Familiarity with basic blueprints, schematics, manuals, and other specifications sufficient to determine installation procedures independently; assistance may be needed with complex specifications.
- Knowledge of electronics and ability to interpret manuals, schematics, and wiring diagrams and repair equipment using standard test instruments and hand tools.
Responsibilities
- Participate in the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers.
- Install, program, test, repair, and service security, fire alarm and life safety, and/or building automation systems and equipment, with guidance as needed.
- Provide technical support and training to customers, maximize customer satisfaction, and refer complex issues to higher-level colleagues.
- Use blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures; request assistance with complex specifications as needed.
- Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
- Write routine programs for systems and use electronics knowledge, standard test instruments, and hand tools to repair equipment.
- Provide customer service in a manner that supports Convergint Technologies as the customer’s first choice for service.
- Consult engineering personnel to resolve unusual problems involving system operation, maintenance, and warranty work.
- Advise management, as applicable, regarding customer satisfaction, product performance, installation techniques and standards, and product improvements.
- Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
- Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize impacts and control deviations from estimated costs and deadlines.
- Work with the Project Manager and/or Operations Manager to coordinate specific projects; recommend improvements to work quality or scope and identify ways to improve customer satisfaction.
- Perform other duties and responsibilities as requested or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
