Project Solutions Manager
About The Position
Brighter Image Cleanup & Abatement is seeking a Project Solutions Manager to coordinate and support service projects across multiple markets. This role is a hands-on project and field operations position focused on execution, communication, field development, and problem-solving. The Project Solutions Manager will move jobs from assignment to completion by making thoughtful decisions, supporting field teams, and ensuring work progresses with urgency, clarity, and care. The ideal candidate will demonstrate strong ownership, judgment, communication, urgency, and the ability to drive projects forward, rather than relying solely on title history. The company, Brighter Image Cleanup & Abatement, is a national service company that handles challenging, behind-the-scenes work with care, emphasizing problem-solving, clear communication, and respect. They are a team of inventive problem-solvers who value strong relationships, accountability, authenticity, expert communication, and follow-through.
Requirements
- Prior experience in project coordination, project support, operations, field service support, vendor management, dispatch, logistics, service coordination, or a similar fast-moving role.
- Strong written and verbal communication skills.
- Strong follow-up skills and attention to detail.
- Ability to stay calm, professional, and objective when priorities shift.
- Comfort working in multiple platforms and learning new systems.
- A dedicated office space that is all yours.
- A professional remote work environment where you can focus and thrive.
- Availability to work set hours from 9 am to 5 pm.
- Ability to handle urgent items outside of standard hours when needed.
Nice To Haves
- Experience managing moving parts, working with people, and making decisions in a fast-paced environment.
- Coordinating multiple jobs, priorities, people, and deadlines at once.
- Reviewing site details, photos, notes, assessments, and project information to understand what needs to happen.
- Thinking critically through site conditions, service options, risks, and practical next steps.
- Helping develop solutions for sites remotely, even when every detail is not perfectly laid out.
- Working with field technicians, vendors, subcontractors, service providers, or remote teams.
- Giving clear direction while maintaining strong working relationships.
- Following up persistently without being robotic or abrasive.
- Learning service details quickly and helping others understand what good work looks like.
- Staying organized when priorities shift.
- Asking good questions and digging for the information needed to make a solid decision.
- Taking initiative instead of waiting to be handed every instruction.
- Experience in field services, facilities, construction, restoration, cleaning, abatement, pest/wildlife, maintenance, dispatch, logistics, vendor management, or subcontractor coordination.
Responsibilities
- Coordinate service work from assignment through completion.
- Review project details, site assessments, photos, notes, and available documentation to understand the work before it reaches the field.
- Take a critical-thinking approach to developing practical solutions for sites remotely.
- Participate in project deep dives to better understand scope, site conditions, field needs, risks, and possible next steps.
- Source, guide, and develop technicians, subcontractors, vendors, and field partners across multiple markets.
- Help field teams understand job scope, service expectations, documentation requirements, timelines, and quality standards.
- Organize schedules, send job orders, provide updates, and keep communication flowing between internal teams and the field.
- Investigate job challenges, gather the right information, and help resolve issues before they become larger problems.
- Support Regional Project Managers by helping move projects forward with urgency, clarity, and ownership.
- Keep internal platforms accurate, organized, and up to date.
- Navigate tools such as Microsoft Outlook, Excel, PowerPoint, Slack, ServiceChannel, Brightrax, and similar platforms.
- Represent Brighter Image values through communication, teamwork, relationship management, grit, drive, and follow-through.
Benefits
- Health, Dental, Vision, Disability, and Life insurance.
- Paid time off and sick leave.
- 401(k) with employer match.
- Supportive team environment.
- Opportunities for growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
