Project Services Manager

FCX Performance•Raleigh, NC

2d•Onsite

About The Position

Team Managers are vital roles in the PCI organization. The Team Manager is responsible for delivering excellent services to PCI clients; managing, developing, and mentoring associates; simultaneously maintaining the profitability of the business unit. Highly functional teams are at the center of PCI’s success strategy and the Team Managers are keys to the success of their team. The Team Manager reports directly to a Senior Manager, Director or Vice President, depending upon the organizational structure for a specific division. This position is an exempt position. Twenty-five to fifty percent travel may be required based on project and client needs.

Requirements

Strong demonstrated successful leadership skills with client projects and team development.
Proven ability to provide support with various applications of instrument, equipment, and loop calibrations of various parameters in manufacturing, utilities, and laboratory environments.
Exceptional Computer Maintenance Management Systems (CMMS) skills.
Demonstrates ability to effectively use Microsoft Office Suite, Project planning software’s ie. MS Project.
Navigates and utilizes project management tools to develop and manage key deliverables ie. LUR, Expenses, and project deliverables.
Develops and updates PCI policies and procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources.
Ability to assist clients with development and revision of policies and procedures as necessary.
Exceptional communication and problem-solving skills with clients and coworkers.
Ability to interpret, follow up, and resolve client request or leads.
Ability to develop effective and accurate proposals and quotes.
Excellent communication skills with direct identification, development, and implementation of communication policies and processes in accordance with PCI objectives.
Significant ability to effectively influence and guide others as well as resolve conflicts.
Furthers the business case and controls financial issues and profit and loss implications.
Respected and active member of an external professional organization (ISPE, ASQ, PDA, etc.).
May speak at engagements.
Must have a valid driver’s license and good driving record.
A four-year degree in Engineering, Life Sciences, or other related technical field (or equivalent military training) and six years of instrumentation experience in the pharmaceutical industry or the equivalent combination of the two.
Leadership experience in client relations is required.

Nice To Haves

External certification preferred [ISA, ASQ, etc.].

Responsibilities

Responsible for all communication, status reporting and interfacing with customers on assigned projects.
Act as the "Account Manager" for specific customers, serving as the prime contact and building relationships with key customer personnel.
Communicate relevant opportunities, organizational changes, risks, and trends related to accounts to PCI management.
Identify and pursue new business opportunities at existing and potential new customers.
Meet with customer contacts routinely to deliver maximum support, solicit feedback, deliver proposals, renew POs and keep customers informed of all PCI’s service offerings.
Participate in at least one professional organization (e.g., ISPE, PDA, NCSL, or ASQ).
Manage and lead associates, including providing feedback, conducting performance reviews, preparing development plans, approving PTO and expense reports, and handling disciplinary matters.
Organize and facilitate the mentoring process for new hires.
Manage the risk and profitability of teams and projects.
Manage resources, schedules, and associate assignments to maximize labor utilization.
Ensure projects are properly managed by providing timely status reports and updates to customers and PCI management.
Clearly and promptly communicate all project risks, issues, delays, scope changes, overruns, and other pertinent information to PCI management.
Monitor and update all resource scheduling to ensure labor utilization is maximized and forecasts are maintained at least three weeks in advance.
Re-align frequently through exceptional communication with clients, Associates, PCI management and all project stakeholders.
Notify all resources and management in a timely manner of any schedule rescheduling or breaks.
Review schedule weekly and plan accordingly.
Proactively assess project safety concerns and ensure PCI Team members are in compliance with any and all client and/or PCI site safety requirements.
Participate and host internal and client-specific leadership meetings, providing information such as potential new services, client expansions, resources, and scheduling issues, etc. (monthly).
Weekly Metric reporting, routine communications with all regional leadership to fill and/or support workload fluctuations.
Provide routine client specific KPI’s including but not limited to Financial, Calibration, and project deliverables.
Provide proposal writing for existing and potential new clients and submit for PCI management approval, including effectively proposing resource levels, resource planning, and number of resources needed for the associated scope of work.
Regularly discuss with clients all of PCI’s service offerings and explore possibilities for expanding the value we provide.
Engage Associates in discussions about their long-term goals and aspirations.
Perform meaningful, forthright and timely associate PRP reviews.
Manage projects to minimize risk and optimize labor utilization.
Ensure all timesheets are logged in accordance to the current project accounting setup for resources to the associated project work.
Verify proper project codes are used, proper expenses applied, and mileage.
Review vacation requests from technicians or lead technicians and ensure resource scheduling is adequate for the associated period prior to management review and approvals.
Notify project accounting team of any client changes such as: Billing, Contact, Calibration, Task and Rate Codes. (Weekly by Friday).