Project Research Coordinator

TEKsystems•Waltham, MA

1d•$20 - $22•Onsite

About The Position

TEKsystems is searching for experienced Coordinating and Customer Support professionals in the Waltham, MA area. This role serves as the primary on-site point person for managing the end-to-end participant experience, from check-in to setup and data collection. The coordinator will guide participants through study protocols, monitor session quality, and act as the first point of contact for any troubleshooting. This role requires attention to detail, interpersonal skills, and a professional demeanor to ensure a smooth, reliable data collection process for every session. The coordinator will be responsible for managing multiple participants at a time under the supervision of the Study Lead who will be on site and provide training and support.

Requirements

1-3+ years experience in customer support or project coordination
Diploma or GED required
Hospitality/ Client-Facing Experience
Advanced MS Office Experience
Strong interpersonal and communication skills; comfortable interacting with a wide range of people.
Friendly, professional demeanor with a high level of emotional intelligence.
Ability to stay organized and attentive to detail during live sessions.
Basic comfort using technology (e.g., iPads, apps, note-taking tools).
Reliable and punctual with a strong sense of accountability.

Responsibilities

Serve as the primary on-site point person for managing the end-to-end participant experience, from check-in to setup and data collection.
Guide participants through study protocols, monitor session quality, and act as the first point of contact for any troubleshooting.
Manage multiple participants at a time under the supervision of the Study Lead.