Project/Program Manager

Blue Cross and Blue Shield of North Carolina•Remote Flex - North Carolina, SC

1d•$73,698 - $117,917•Hybrid

About The Position

Manage and optimize multiple sales programs through a combination of program ownership, advanced reporting, and data-driven insights. Partner closely with Sales to monitor performance, improve pipeline effectiveness, and enhance lead management processes. Drive visibility into program outcomes through Salesforce reporting and analytics while identifying opportunities to improve sales performance and operational efficiency.

Requirements

Bachelor's degree or advanced degree (where required)
3+ years of experience in related field. In lieu of degree, 5+ years of experience in related field.
Strong experience with Salesforce (reporting, dashboards, data management) and advanced Excel skills
Proven ability to analyze pipeline data and deliver actionable insights that improve sales effectiveness, conversion rates, and program outcomes
Strong project management, communication, and stakeholder management skills with high attention to detail

Nice To Haves

Background in Program/Project Management, Sales Operations, or Business Analytics in a sales-driven environment
Demonstrated end-to-end ownership of programs or initiatives, including performance tracking, optimization, and continuous improvement
BI tools (Power BI/Tableau) preferred
experience in health insurance (e.g., IU65, Medicare) is a plus

Responsibilities

Own and manage multiple sales programs end-to-end, ensuring alignment with business objectives and measurable performance goals
Monitor program health using key metrics (lead flow, pipeline progression, conversion rates) and drive continuous improvement initiatives
Deliver recurring and ad hoc reporting to provide clear visibility into sales performance and program outcomes
Analyze pipeline and program data to identify trends, gaps, and opportunities, and translate findings into actionable recommendations
Partner with Sales leadership to improve pipeline effectiveness and inform data-driven decision-making
Ensure data accuracy, consistency, and integrity across reporting and dashboards
Leverage Salesforce and BI tools to build and optimize reporting, dashboards, and performance tracking
Collaborate with cross-functional stakeholders to enhance reporting capabilities and improve data accessibility and usability