Project/Program Manager III

King County • Chinook Building 401 5th Avenue Seattle, WA

1d • Hybrid

About The Position

As the program lead, the Project/Program Manager (PPM) III will provide expert-level oversight for the Emergency Community Health Outreach (ECHO) Program. This role is responsible for driving project/program planning and analysis, policy research, systems development, technology implementation, and strategic program growth. The ECHO Program empowers communities to actively engage with EMS agencies by providing training and education around pre-emergency hospital care to trusted community organizations and providing translated materials of key EMS resources. The program works with emergency response organizations and community partners to ensure EMS provides the best possible care to all King County residents, regardless of race, ethnicity, age, socio-economic status, culture, gender, or spoken language. The Equity Pod strengthens how the EMS Division advances equity, racial justice, and social justice across the entire EMS system. This structure combines several important programs under one coordinated umbrella, helping the Division better serve the people of King County with fairness, respect, and cultural understanding. This includes strengthening and expanding the EMS Community Health Outreach (ECHO) program; embedding equity and racial justice into EMS policies, training, and daily operations; and supporting DEI and mental wellness efforts with fire and EMS partners. The Equity Pod demonstrates the EMS Division’s commitment to building an inclusive EMS system where everyone—no matter their language, background, or neighborhood—has access to compassionate, culturally responsive emergency medical care. The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency medical care across King County. The division partners with 23 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to over 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County.

Requirements

• Bachelor’s degree in public health, public administration, social sciences, or related field; equivalent experience may substitute.
• Five or more years of progressively responsible experience in project/program management, community health, public health, or related fields.
• Demonstrated experience working with diverse communities, including immigrant, refugee, and LEP populations.
• Experience managing contracts, budgets, and multi partner initiatives.
• Strong skills in data interpretation, evaluation, and performance measurement.
• Excellent communication, facilitation, and relationship building skills.
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
• Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CLA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

Nice To Haves

• Master’s degree in Public Health, Public Administration, Social Work, or related field and/or commensurate experience.
• Experience with EMS systems, fire department partnerships, or emergency preparedness programs.
• Experience developing culturally responsive and multilingual public health materials.
• Familiarity with King County’s Equity, Racial, and Social Justice (ERSJ) framework.

Responsibilities

• Lead, manage, and oversee the EMS Community Health Outreach (ECHO) program, ensuring alignment with EMS levy priorities and King County equity goals.
• Develop multi-year program strategies, work plans, and performance measures.
• Provide leadership in the design, implementation, and evaluation of community-based EMS outreach initiatives.
• Direct ECHO’s equity-focused work addressing disparities related to poverty, discrimination, and limited English proficiency (LEP).
• Oversee development and dissemination of culturally and linguistically appropriate EMS education materials in 20+ languages.
• Manage ECHO’s train the trainer model, supporting community organizations in delivering CPR, 9 1 1 education, fall prevention, mental health, stroke, and chronic disease outreach.
• Build and maintain partnerships with community-based organizations.
• Manage complex, multi-year projects involving multiple partners and deliverables.
• Develop scopes of work, negotiate contracts, and monitor contractor performance.
• Oversee budgets, procurement processes, and compliance with EMS levy requirements.
• Prepare RFPs for community outreach initiatives.
• Lead program evaluation activities, including data collection, analysis, and interpretation related to EMS access, disparities, and community outcomes.
• Oversee production of ECHO reports, mid-levy evaluations, CPR community surveys, wellness surveys, and pilot study assessments.
• Ensure data-driven decision-making and continuous quality improvement.
• Coordinate fire-department-based pilot recruitment projects.
• Provide technical assistance to EMS agencies to improve equitable access to emergency care.
• Support EMS partners in implementing language access, cultural responsiveness, and community engagement strategies.
• Facilitate cross-sector work groups, advisory committees, and collaborative planning sessions.
• Provide guidance and technical support to EMS staff, community partners, and academic collaborators.
• Represent the ECHO program in internal and external meetings, presentations, and public forums.
• Serve as the primary point of contact for the ECHO program.
• Prepare written materials, presentations, and briefings for EMS leadership, elected officials, and community stakeholders.
• Communicate program goals, outcomes, and equity priorities clearly and effectively.

Benefits

• The ratio of remote to onsite work will be dependent on business needs and is subject to change.
• King County has a robust collection of tools and resources to support working remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior