Project/Program Manager II TLT/SDA

King County•Seattle, WA

1d•Hybrid

About The Position

King County Metro Transit's Market Innovation Section is hiring one (1) Project/Program Manager II to join the Market and Business Development (MBD) Group. The Market and Business Development (MBD) Group includes two teams: the Business Programs Team (BPT) and Transportation Demand Management (TDM). These teams promote access to transit through education, outreach, data analysis, and a variety of other tools, with a strong emphasis on where needs are greatest. The team develops tools, products, and community-based campaigns to influence travel choices, remove transportation barriers, and promote behavioral change. The TLT/SDA Project/Program Manager II position will support a number of projects in Market and Business Development. This Project/Program Manager position is on the Business Programs Team (BPT) within the Market and Business Development (MBD) Group. BPT is responsible for the ORCA Business Passport program, which provides transportation benefits to employers and organizations of all sizes across King County. BPT also manages partnerships with jurisdictions and transportation management associations across the region to promote transit benefits and access. All PPM II positions within MBD require the ability to build relationships with a diverse group of internal and external stakeholders and customers while exemplifying fairness, strong listening skills, conflict resolution skills, approachability, and the ability to promote a collaborative work environment. MBD PPM II’s must also have the skills to network internally and externally to deliver excellent customer service and develop program content. Filling this position is critical for MBD to maintain and enhance our role in ensuring Metro stays in the forefront of advancing equity and mobility in our region. This recruitment will be used to fill 1 Special Duty Assignment/Term Limited Temporary position expected to last 6 months. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

A Bachelor's Degree in any field AND two (2) years of work experience in a related field OR any combination of experience and education that provides the applicant with the skills, knowledge, and abilities required to perform the duties of this job.
Strong communication skills, with a demonstrated capacity to present complex information, program updates, and reports and to understand customer needs.
Strong analysis, critical thinking, and evaluative skills to be able to interpret technical information and data, develop reports, and create actionable plans.
Have high Emotional Intelligence and the ability to nurture relationships and facilitate engagement with stakeholders, coworkers, intra- and inter-agency project teams, and cross-functional teams.
Ability to promote an equitable, diverse, and inclusive work environment while working collaboratively with a diverse group of individuals from a variety of positions, backgrounds, and viewpoints.
Organizational and project management skills, including budget and contract development, management, and understanding of financial concepts.
Work effectively under pressure, manage numerous programs/projects/initiatives, have a proactive work style, and demonstrate curiosity, creativity, excellent customer service, and a strategic mindset.
Ability to work independently and as a part of cross-agency teams to manage numerous projects and priorities simultaneously on defined timelines in a fast-paced and values driven environment.
Must be able to set priorities, meet deadlines, organize work assignments, and operate with strong attention to detail.
Excellent oral and written communication skills are required, including the ability to present persuasive information to develop partnerships, negotiate agreements, and pursue joint opportunities.
Must be able to communicate technical information to non-technical audiences effectively.
Experience using Microsoft Outlook, Teams, Word, PowerPoint, and Excel in a professional environment.
Experience using a baseline set of common technology tools and the ability to adapt and grow around the use of those tools.

Nice To Haves

Experience working with public agencies, community-based organizations, and/or local governments.
Understanding of governmental structures and/or the political environment.
Understanding of Metro and/or transportation products and services focused on encouraging the use of transit and alternative mobility options.
Familiarity with and/or demonstrated capacity to work with procurement processes, requests for proposals (RFPs), scope development, and vendor management.
Demonstrated capacity to support grant application writing, grant and funds management, and grant reporting.
Familiarity with local transit and mobility systems and products, key partners, and stakeholders.
Experience using SharePoint, SmartSheet, or other program management software in a professional environment.
Proficiency in multiple languages.
Familiarity with ORCA systems, products, and services.

Responsibilities

Demonstrate a commitment to ESJ and apply the agency's shared values of promoting equity, safety, sustainability, and a diverse and inclusive work environment.
Demonstrate a high degree of client and stakeholder relationship management, with the capacity to build partnerships, provide consultation, and demonstrate the ability to understand and provide advice on complex transportation policy and product issues.
Manage and/or assist with MBD initiatives and key elements of related projects/program delivery, including grant applications, detailed project planning and tracking, development of consultant requests for proposals (RFPs) and/or bid specifications, budget and contract management, invoice processing, report writing, and the collection and analysis of data and metrics to evaluate the success and impact of programs.
Build relationships with and support outreach to internal and external stakeholders, including other Metro teams, contractors, jurisdiction representatives, elected leadership, businesses, schools, and a variety of community and transportation-related organizations.
Represent King County Metro in a wide range of team settings, including inter-agency collaborations, project meetings, professional conferences, and internal and external settings with stakeholders, agency partners, customers, and leadership.
Establish and nurture customer and community relationships, including providing ongoing customer service and communication using creative problem-solving and proactively checking in with customers to discuss mobility needs and how Metro is meeting those needs.
Understand Metro's products and services and educate customers about Metro products and services.
Contribute to presentation and content development and distribution of customer informational materials, including management of the transcreation process.
Use communication skills and good judgment to escalate issues, assist with problem-solving and/or issue resolution, and request assistance.
Perform other duties as assigned.