Project Operations Specialist

Veranova L P • Devens, MA

22h • $28 - $32 • Onsite

About The Position

The Project Operations Specialist supports the successful execution of customer programs by managing the administrative and financial processes that enable project delivery. This role serves as a key liaison between customers, Project Management, Finance, and Operations to ensure accurate customer setup, order processing and billing. The position is responsible for translating signed proposals into system transactions, including customer onboarding, complex multi-line sales order creation, and milestone-based invoicing. It ensures that all billing activities—such as deposits, stage completions, and final invoicing—are executed accurately and in alignment with contractual terms. The hired candidate will bring a strong customer focus, balanced with the ability to execute transactional work with accuracy and efficiency.

Requirements

• Experience in customer service, order management, project coordination, or a similar operational role.
• Familiarity with ERP systems (e.g. D365 or similar).
• Experience with invoicing, billing schedules, and sales order management, preferably in a project based or manufacturing environment.
• Collaborative team player who works effectively across Project Management, Finance and Operations.
• Customer focused mindset with a commitment to responsiveness and service quality.
• Strong attention to detail, effective cross-functional collaboration, and the ability to manage multiple priorities in a fast-paced, project-driven environment.
• Applicants for this role must be authorized to work in the United States without further employer sponsorship.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, Operations or related field preferred.

Responsibilities

• Communicate with customers to collect onboarding documentation to ensure timely and accurate setup of new customer accounts.
• Set up new customers in D365 and other applicable systems to enable accurate order processing, billing and reporting; Generate inventory reports from D365 for customer-owned materials to provide visibility.
• Create complex, multi-line sales orders for all signed proposals to accurately translate customer agreements into executable transactions.
• Generate and issue deposit invoices at program initiation and throughout the lifecycle to support cash flow and align billing with contractual terms; Contacts customers for overdue invoice payments.
• Invoice completed project stages upon notification from Project Managers to ensure timely billing.
• Coordinate cross functionally to collect shipping documentation and prepare packet to provide to the customer.
• Collaborate with Project Managers, Finance, and Operations teams to ensure alignment across order execution, billing, and delivery efficiency.
• Maintain accurate records and documentation to support audit readiness.

Benefits

• Comprehensive health & wellness benefits.
• Access to mental health resources and wellness programs.
• Generous PTO and holiday pay policies.
• Eligibility for performance-based bonuses.
• Attractive 401(k) Plan with company match.
• Opportunities for continuous learning through LinkedIn Learning, workshops, conferences, and mentorship.
• Tuition Assistance for Undergraduate and Graduate degree programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree