Project Operations Specialist

Adyen•Chicago, IL

6d•$119,000 - $154,500•Hybrid

About The Position

As a Project Operations Specialist based in Toronto, Canada, you’ll play a hands-on role in helping bring our clients live on the Adyen platform. You’ll support the delivery of client implementations across Point of Sale (POS), marketplace e-commerce, and card issuing programs, working closely with experienced Project Operations Managers every step of the way. You’ll collaborate with clients, internal teams, and external partners to keep projects moving, coordinating activities, tracking progress, and helping solve day-to-day challenges that come with launching complex payments solutions. Along the way, you’ll build a strong understanding of Adyen’s products, operational workflows, and technical integrations. This role is ideal for someone who enjoys being close to the action. From supporting project plans and documentation to validating configurations and preparing clients for go live, you’ll gain exposure across both technical and operational workstreams while developing a solid foundation in fintech project delivery.

Requirements

1- 5 years of Project Management or Payments Experience
Experience in client facing, operational or a technical environment
Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members
Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams
A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed
Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment
Able to collaborate effectively with a global team and adapt to working across time zones when required
Open to travel, both domestically and internationally, as needed for client engagements

Responsibilities

Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution
Coordinate project activities across a varying portfolio of projects, with guidance (as needed) from more senior Project Operations Managers
Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout
Design project planning, scheduling, documentation, and status tracking to keep projects on track
Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner
Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
Capture and relay client feedback to internal teams to help improve products, processes, and services
Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual
Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way