Project Operations Field Implementation Manager- Calgary, Alberta

Diversified

4d•Onsite

About The Position

The Project Operations Field Implementation Manager (Calgary) is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10- 15+ Diversified Technicians subcontractors at any given time, is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.

Requirements

3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company.
Familiarity with a wide range of audio, video and networking equipment.
High level of experience in construction environments
Knowledgeable of low voltage electrical concepts.
Possess advanced AV installation skills.
Good verbal communication skills and good customer service skills.
Ability to diagnose, troubleshoot and resolve technical problems.
Must be able to lift 50 lbs.
Possess a valid Alberta driver’s license.
Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.

Nice To Haves

CTS or CTSI certifications

Responsibilities

Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
Assist in addressing performance of onsite resources and associates.
Training – Termination, mechanical, client interface and other aspects of Diversified installation standards.
First point of escalation for Field Issues with the client.
Empowered to defuse and resolve onsite client issues.
Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
Provide onsite support for integration issues.
Assist in development and deployment for Installation processes and standards.
Recommends training for future growth and development of team to ensure best in class.
Provide a consistent level of technical performance as well as flexibility in work schedule.
Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines.
Provides daily feedback to Project Manager.
Assist in developing growth plans for both process and operations staff to help ensure long term success.
Helps develop and ensures compliance in Quality Assurance program.
Field implementation and tracking of departmental goals and objectives.
Responsible for site activities related to Safety, Quality Control and QA.
Coordinates activities for service to ensure all systems requiring support are successfully included.
Final verification of preparedness for site activities.
Support fleet and/or delivery of tools and materials for field.
Maintain and track tooling/ test gear.
Site Surveys for projects and sales support.
Verification for commissioning readiness.
Review daily field reports for content and format.