Project Operations Coordinator

Chimney Cricket & Hometown Hearth•Middletown Township, PA

6d•$28 - $30•Hybrid

About The Position

Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. Our work includes chimney restoration and masonry, fireplace installation, venting systems, gas and wood appliances, and other residential construction and home-service projects. We are looking for an experienced Project Operations Coordinator to coordinate residential fireplace and hearth restoration and installation projects from approval through completion. This is not an entry-level administrative project coordinator position. We are specifically looking for someone with experience coordinating construction, remodeling, trades, or field-service projects. The right candidate understands what it takes to move a physical project from a sold scope of work to a completed job—including scheduling crews, reviewing job requirements, coordinating materials and equipment, working with vendors, communicating with customers, and working with field techs to solve problems when conditions change. The Project Operations Coordinator works closely with our Operations Manager, sales team, technicians, installers, vendors, and customers to make sure every project is properly prepared before a crew arrives and stays on track through completion.

Requirements

Minimum 2 years of experience coordinating or managing construction, remodeling, skilled-trade, installation, or field-service projects
Experience coordinating multiple active field projects involving crews, schedules, materials, customers, vendors, and changing job-site conditions
Working understanding of how residential construction or skilled-trade projects move from estimate/sale through planning, procurement, field execution, and completion
Experience reviewing scopes of work, job documentation, material requirements, and project schedules
Ability to anticipate project needs and identify missing information, materials, or job-readiness issues before sending a crew
Strong organizational and problem-solving skills with the ability to manage competing priorities and deadlines
Confident communication with homeowners, field technicians, vendors, salespeople, and management
Comfortable visiting active residential construction/job sites
Proficient with business software, project-management systems, and Microsoft Office or Google Workspace

Nice To Haves

Experience in residential construction or remodeling
Experience in HVAC
Experience in Roofing
Experience in Chimney, fireplace, or masonry
Experience in Plumbing
Experience in Electrical
Experience in General contracting
Experience in Specialty trades or home services
Construction purchasing and material procurement
Coordinating subcontractors and field crews
Inventory or warehouse coordination
Reading construction scopes, plans, specifications, or manufacturer documentation
OSHA documentation, safety programs, or construction safety compliance

Responsibilities

Manage the operational side of multiple active residential construction and installation projects.
Manage projects from sales approval through completion and closeout.
Review scopes of work, estimates, job documentation, photos, measurements, and project requirements.
Coordinate project readiness, deposits, scheduling, materials, equipment, and crew requirements.
Maintain communication between sales, customers, field crews, vendors, and management.
Track multiple active projects and proactively identify scheduling, material, or job-readiness issues.
Coordinate changes or unexpected field conditions that affect project execution.
Visit active job sites to review progress, quality, project conditions, customer satisfaction, and crew needs.
Help ensure crews arrive with the information, materials, equipment, and preparation necessary to complete the project successfully.
Review technician paperwork, job notes, photos, and project documentation.
Monitor project labor and technician timesheets.
Ensure required project documentation is complete and accurate.
Track outstanding project items and follow them through resolution.
Coordinate project completion, closeout, and handoff to billing.
Review project material and equipment requirements.
Order materials, venting, equipment, and specialty components.
Coordinate purchasing with manufacturers, distributors, and local suppliers.
Track purchase orders, lead times, backorders, and delivery dates.
Verify orders for accuracy before projects are staged.
Identify material issues that could affect project schedules.
Maintain organized purchasing and project records.
Maintain company safety documentation, incident records, and OSHA logs.
Coordinate safety meetings, training sessions, and toolbox talks.
Track employee safety certifications and training requirements.
Maintain SDS, equipment, and other required safety documentation.
Assist with incident documentation and coordination with outside safety consultants.