Project Manager

Automatic Payroll Systems • Shreveport, LA

1d

About The Position

The Project Manager manages the implementation and transition of onboarding clients from Sales to Client Support, following documented workflows. The position may be based onsite at APS’s corporate offices in Shreveport, Louisiana, or remotely for qualified candidates.

The Project Manager sets project expectations with clients, helps coordinate configuration and task ownership, and keeps implementations aligned with their intended outcomes. The role monitors milestones and deliverables, works with implementation teams, other departments, and clients to resolve issues, and coordinates change management as needed. The Project Manager ensures the company setup review is complete before the first payroll submission, follows the department’s communication plan and procedures, and supports clients through two payroll submissions before transitioning them to Client Support. The role also collaborates with Client Services on client training and successful handoff to the Support Team. Other responsibilities may be assigned as needed.

Requirements

• Ability to perform each essential duty satisfactorily.
• Ability to manage multiple implementations and tasks with little supervision.
• Highly focused and analytical, with strong observation and problem-solving skills.
• Strong client-centric focus.
• Excellent written and verbal communication skills.
• Strong planning and organizing skills, with attention to detail.
• Ability to work with people and as part of a team.
• Ability to work in an environment with constant deadlines and the hours necessary to perform the position successfully.
• Working knowledge and understanding of software systems.
• Understanding of company guidelines, procedures, and workflows.
• Willingness to embrace APS culture, including respect, communication, teamwork, client focus, continuous change, training, and other learning opportunities.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Two years of project management experience preferred.
• Three years of experience in payroll, group benefits, and systems management and support preferred.
• Experience in human resources is beneficial.
• FPC certification or equivalent substitute preferred.

Responsibilities

• Set expectations with onboarding clients regarding project scope.
• Engage ongoing clients on configuration best practices and assignment of task owners during onboarding.
• Maintain project alignment with the desired outcome.
• Monitor project milestones and deliverables to encourage timely completion.
• Collaborate with Implementation Teams, other departments, and onboarding clients to address issues promptly.
• Coordinate change management strategies with Implementation Teams, Specialist Teams, and other departments as needed.
• Ensure the company setup review is finalized before the first payroll submission.
• Follow the project communication plan and department procedures.
• Work with clients to complete two payroll submissions and transition them from Implementation to Client Support.
• Collaborate with Client Services Teams on client training and successful transition to the Support Team.
• Perform other responsibilities as needed or assigned.

Benefits

• Medical, dental, and vision insurance; employee-only medical and vision coverage is paid at 100% by APS.
• Short-term disability, paid at 100% by APS for the employee.
• Long-term disability.
• Life insurance.
• 401(k) retirement plan, eligible after three months of employment, with employer match and no vesting schedule.
• Paid time off (PTO).
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed