Project Manager

Smart IMS • Plano, TX

1d • Onsite

About The Position

The Project Manager leads end-to-end digital initiatives, from research and discovery through design, development, validation, and deployment. The role integrates AI and emerging technologies into team workflows and digital features, manages Agile and hybrid delivery processes, and coordinates work across design, marketing, content, engineering, and regional business teams. The Project Manager administers project documentation and backlogs, coordinates creative assets, oversees QA and user acceptance testing, and monitors performance metrics and customer feedback to guide ongoing improvements. The position is a 12-month contract and is preferred onsite in Plano, Texas.

Requirements

• 3–5 years of dedicated project management experience in digital product, digital marketing, agency, or consumer technology environments.
• Proven experience coordinating projects across the complete digital experience design lifecycle, including discovery, UX/UI, wireframing, build, validation, and release.
• Hands-on experience or demonstrated familiarity with AI, machine learning concepts, LLMs, and generative AI productivity tools for workflow optimization, automation, or feature deployment.
• Direct experience managing QA/UAT cycles, defect tracking, and release sign-offs for digital experiences.
• Ability to analyze quantitative analytics and customer feedback or sentiment to assess project impact and recommend continuous optimization.
• Exceptional communication skills and ability to present roadmaps, business impacts, and project health metrics to C-suite and senior executive stakeholders.
• Strong foundation in Agile/Scrum and experience adapting workflows to hybrid delivery models combining Agile sprints with structured milestone governance.
• Advanced proficiency in Jira, including backlog management, sprint setup, and workflow customization, and Confluence, including knowledge base and project hub creation.
• High proficiency in Microsoft Office, including Excel for data modeling and tracking and PowerPoint for executive presentations.
• Working familiarity with Adobe Photoshop or Adobe Creative Cloud, including opening assets, inspecting layers, checking resolution, exporting digital assets, and collaborating with visual designers.
• Bachelor's degree in business administration, Information Systems, Communications, Computer Science, Marketing, or a related discipline, or equivalent practical experience.

Nice To Haves

• Professional certification such as PMP, PMI-ACP, or Certified ScrumMaster (CSM).
• Experience with AI-assisted product design, digital customer care bots, or enterprise AI workflow integrations.
• Experience with enterprise digital experience platforms, content management systems such as Adobe Experience Manager, or eCommerce environments.
• Ability to thrive in a fast-paced, high-matrix global organization.

Responsibilities

• Lead full-lifecycle digital initiatives from user research, discovery, and journey mapping through wireframing, sprint development, and deployment, supporting seamless customer journeys.
• Integrate AI/ML technologies, LLMs, and related tools into team workflows, digital features, content generation, and project management operations to improve automation and efficiency.
• Facilitate Agile sprint ceremonies, including daily stand-ups, backlog grooming, sprint planning, and retrospectives; manage milestones, delivery risks, and cross-departmental dependencies.
• Collaborate with UX/UI designers, digital marketing and content teams, engineering squads, and regional business units to align project goals, technical scope, and timelines.
• Build, maintain, and administer project boards, documentation, sprint backlogs, and roadmaps in Jira and Confluence.
• Coordinate creative and technical teams to ensure digital assets meet brand standards and technical specifications; use Photoshop to review assets, inspect layers, and verify formats.
• Partner with QA teams to define test criteria, coordinate end-to-end UAT, triage defect backlogs, and validate user journey fidelity before launch.
• Track, analyze, and report KPIs such as conversion rates, CSAT, task completion, and engagement; use product analytics and customer feedback to recommend iterative improvements.
• Present roadmaps, business impacts, and project health metrics to senior executives and C-suite stakeholders.

What This Job Offers

• Career Level: Mid Level