Project Manager

Kastle Systems•Baltimore, MD

12d

About The Position

The Project Manager is responsible for planning, scheduling and coordinating activities within the Customer & Operations/Installation group relating to Installation of Access Control/Security and Video projects and Service requests to ensure our systems & services are provided accurately and on time, and that these services meet or exceed client expectations. Leading to and during the installation & service implementation, the Project Manager provides a single point of contact to both our customers and internal team to ensure timely and accurate sharing of information to support smooth and efficient system installations.

Requirements

5 or more years’ successful experience managing multiple projects simultaneously
Experience working on/at construction sites and scheduling/negotiating with General Contractors
An understanding of IT Networks and Systems, primarily for use with video camera networking/installation
Demonstrated knowledge of the principles and processes for providing project management support
Demonstrated knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction

Nice To Haves

Bachelor’s Degree preferred but not required.

Responsibilities

Responsible for the activities/employees in the department & the coordination of our installation and service activities with new and existing customers.
Act as project liaison between Kastle departments and the Customer during implementation, effectively managing, coordinating and communicating the needs and expectations of all stakeholders, through coordination and attendance at internal Kastle & external Client /department meetings and briefings and/or phone calls and e-mails.
Understand all Project milestone & deliverable dates and develop/ maintain a master Installation calendar/schedule to meet these dates and revenue goals.
Initiate and conduct the contract review and implementation process and generate follow up proposals and contract amendments as warranted.
Monitor project costs and ensure project is within the budget parameters (positive margin).
Initiate and conduct security system consultation and other services in response to customer requests.
Generate project schedules, oversee floor plan creation, and provide progress reports on project status to those who request.
Work with the internal team to generate turn-on documents, billing adjustments and invoicing directions for accounting to ensure progress billing and final billing is performed on a timely basis.
Schedule & confer with Kastle departments, building and tenant representatives to discuss issues and facilitate solutions to eliminate delays.
Confer with Kastle departments, building and tenant representatives to assess progress and discuss needed changes.
Provide regular progress updates to all stakeholders.
Regularly and consistently solicit feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.
Revise project schedules to determine personnel and materials requirements and priorities.
Provide/arrange client training on Kastle systems.
Provide Client Services with training on client specifications and rules, lead building walk-through and resolve remaining hand-off issues.
Maintain complete documentation on the project directory and compile a complete dossier of the project record for turn-over to Customer Service.
Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures