Project Manager

Workspace Plus•Suring, WI

2d•$60,000 - $85,000•Onsite

About The Position

Lead and coordinate customer projects from initiation through delivery, ensuring a high level of customer satisfaction. Serve as a strategic liaison between internal departments and external clients, managing timelines, resources, and communications.

Requirements

High School Diploma or GED equivalent
5 years of experience in Customer Service in a manufacturing environment.
1 year of experience working with an ERP or closely related system.
Proficiency working in Microsoft Office Suite.
Communication: Articulate complex matters and effectively express ideas and information in a clear and organized manner, so it is understood by others, both orally and in writing.
Organization and task prioritization: Effectively prioritize tasks to allow for work with clear objectives and ensure that all efforts are directed and aligned with the company’s goals.
Conflict Resolution: The ability to communicate clearly, empathetically, and patiently to handle conflict in a respectful and optimistic way which encourages growth and learning within the organization.
Interpersonal skills: Interact and influence at all levels of the organization including executive leadership, cross-functional teams, and third parties.
Teamwork and Cooperation: The ability to work cooperatively within diverse teams, work groups, and across the organization, to achieve group and organizational goals.

Nice To Haves

Associate’s degree in administrative services

Responsibilities

Lead project planning, coordination, and execution across departments including engineering, production, and logistics to ensure on-time delivery of projects.
Communicate with customers regarding project status, changes, and delivery schedules.
Manage customer accounts, ensuring timely resolution of issues and efficient workflow.
Process orders, RMAs, credits, freight claims, and replacement orders.
Verify all raw materials are on schedule with purchasing.
Coordinate shipment with customers based upon scheduling of project for raw material acquisitions, production capacity/status, and delivery requirements.
Relay information from customers to engineering and production departments regarding order changes and/or clarifications.
Respond to customer inquiries such as order status, freight rates, price list quotes, product information, and discrepancies.
Collaborate with internal teams to resolve product issues and implement improvements.
Promote new products and assist in training team members.
Assist team members with their tasks as necessary based on workload.
Work with Product Development and Engineering departments to correct any design or manufacturing errors.
Basic understanding of installation practices with the ability to assemble educational furniture products.
Proficient at using power tools.
Some travel is required.
Perform other duties as assigned.