Project Manager

SGS • Scott, LA

2d • Hybrid

About The Position

SGS is seeking a Project Manager to join their Client Services team at their Scott, LA laboratory. This hybrid role allows for remote work up to two days per week after initial training and at the manager's discretion. The Project Manager acts as a client advocate and laboratory liaison, building strong relationships with clients and technical staff. The role is responsible for guiding projects from initial client contact through laboratory analysis to final deliverables and invoicing. This position manages a portfolio of clients with lower complexities and/or annual analytical spend, and will also be responsible for training and delegating tasks to Project Manager Assistants. The Project Manager is expected to develop a working knowledge of ongoing projects within their functional group to offer assistance to the broader Client Services team.

Requirements

• Associates' degree or equivalent industry experience and 1 to 2 years of relevant experience (education, work related, or a combination) in sciences and/or customer service (Required)
• Advanced oral and written communications skills (Required)
• Strong self-initiative and resourcefulness (Required)
• Advanced English language skills (Required)
• Advanced mathematical, reasoning, and computer skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Nice To Haves

• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 2 to 3 years of experience as a Project Manager Assistant (Preferred)
• A knowledge of environmental regulations is helpful, including: NPDES. SW-846.

Responsibilities

• Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.
• Training and delegating tasks to Project Manager Assistants.

Benefits

• SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree