Project Manager (Client Delivery)

Tusker • Joliet, IL

5d

About The Position

Tusker began with a belief: technology should perform so people can. From our Midwestern roots to our nationwide reach, we’ve grown through partnership, precision, and a shared commitment to doing things the right way—every time.
Are you a results-driven project leader who thrives on delivering exceptional client experiences? We're looking for a Project Manager to lead client-facing IT projects within our Managed and Professional Services organization.
In this role, you'll own projects from kickoff to completion, serving as the primary point of contact for clients and internal teams. You'll drive planning, execution, communication, and delivery while ensuring projects stay on track, on budget, and aligned with client goals.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 4+ years of experience managing client-facing IT projects within an MSP, consulting, or professional services environment.
• Demonstrated success owning projects end-to-end with direct accountability for delivery outcomes and client satisfaction.
• Proficiency with Microsoft Office applications and project management tools, particularly Smartsheet.

Nice To Haves

• Experience supporting mid-market and enterprise clients preferred.
• Background working for an IT solution provider, Managed Service Provider (MSP), VAR, or similar technology organization strongly preferred.
• PMP, CAPM, or equivalent project management certification preferred.
• Familiarity with cloud, infrastructure, cybersecurity, and managed services solutions.
• Working knowledge of Agile, Scrum, Waterfall, and hybrid project delivery methodologies.

Responsibilities

• Lead client-facing IT projects from kickoff through successful delivery, ensuring projects are completed on time, within scope, and aligned to business goals.
• Serve as the primary point of contact for clients, building trusted relationships and guiding stakeholders through key decisions.
• Develop and manage project plans, schedules, budgets, and milestones to ensure successful outcomes.
• Coordinate cross-functional teams and vendor partners to drive execution and keep projects moving forward.
• Identify and manage risks, dependencies, and scope changes while maintaining project momentum and accountability.
• Facilitate project governance through status reporting, issue resolution, and change management processes.
• Oversee client onboarding and the seamless transition of completed projects into managed services support.
• Ensure deliverables meet contractual commitments, quality standards, and client expectations.
• Maintain accurate project data to support forecasting, resource planning, utilization, and portfolio reporting.
• Champion continuous improvement by contributing to project management best practices, tools, and delivery methodologies.

Benefits

• bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level