Project Manager (Remote, CST/EST)

M-Files

16h•Remote

About The Position

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. At M-Files, our Guiding Principles unite us across diverse cultures and personalities: Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

Requirements

High ability to drive projects to completion and manage dependencies and issues during project, while maintaining the budget, schedule, and customer satisfaction.
Strong people skills and ability to communicate with customers and translate their needs into specific actions and solutions.
Ability to gain high-level expertise in M-Files solutions and technologies, to enable fluent co-operation with customers and internal stakeholders.
Great Communicator: We're seeking someone who can chat with anyone, from customers to team members, with ease. You'll need to translate customers' wishes into clear plans and keep everyone in the loop, all while keeping it friendly and understandable.
Project Management: If you're the kind of person who can keep competing priorities balanced, you might be perfect for this role. We need someone who can organize tasks, manage resources, and handle any curveballs that come their way, all while keeping things on track, on time, and on budget.
Customer Advocate: Do you thrive on making people happy? We're looking for someone who puts the customer first, every time. You'll need to listen carefully, solve problems with a smile, and make sure our customers walk away feeling valued.
Quick Learner: If you're always up for learning something new, you'll fit right in. We need someone who's eager to dive into the world of M-Files and become an expert in no time. The more you know, the better you can help our customers and our team.
Team Player: We're all about teamwork here. If you're someone who loves collaborating, brainstorming, and bringing out the best in others, you'll fit right in. You'll be working closely with a diverse bunch of people from different departments, so being a team player is key.

Responsibilities

Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met.
Planning the project so that it can be delivered to meet the defined objectives.
Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed.
Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing.
Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available.
Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired.
Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project.
Establishing the project work practices, meetings and required means of communication.
Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged.
Defines the tasks allocated to the project team and external stakeholders, and follows up their completion.
Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer.
Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner.
Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost.
Driving project into completion and get the deliveries approved by the customer.