Project Manager

Zynga • Toronto, ON

2d • $60,700 - $91,340 • Remote

About The Position

As a Program Manager within the Player Success Organization (PSO), you will provide direction and leadership in the planning, implementation, and post-launch support of programs and initiatives that enhance player engagement and retention. You will collaborate across PSO studio leadership and central teams to ensure efficient, high-quality planning for new products and enhancements. This role requires strong project management fundamentals and the ability to drive initiatives through their complete lifecycle while managing cross-functional dependencies.

Requirements

• Bachelor's degree.
• Background in project management fundamentals or Software Development Lifecycle (SDLC).
• 2+ years of relevant program/project management experience.
• Strong organizational and project management skills.
• Excellent communication and cross-functional collaboration abilities.
• Ability to manage multiple stakeholders and competing priorities.
• Self-starter who thrives in a fast-paced, dynamic environment.
• Attention to detail and commitment to quality.
• Passion for gaming and player success.
• USA afternoon availability required for close collaboration with PSO leaders in Austin, San Mateo, and Chicago.

Responsibilities

• Collaborate with and oversee PSO studio integrations across multiple studios.
• Manage process documentation, contracting workflows, and vendor relationships, working primarily with USA-based partners.
• Provide direction and leadership across the entire lifecycle of PSO initiatives (planning, development, testing, and release).
• Support VIP operations and new studio onboarding, managing the complete integration lifecycle and maintaining dotted-line accountability to CS leadership.
• Manage program/project plans, schedules, and budgets to ensure on-time, high-quality delivery within resource constraints.
• Provide cross-team support for Sweepstakes and special initiatives.
• Take existing, externally-owned systems and ensure PSO needs are clearly integrated and requirements are met.
• Serve as primary problem-solver and liaison between technical, business, and product teams.
• Lead post-program reporting and documentation refinement to establish scalable processes.
• Monitor task execution to ensure timely delivery of PSO initiatives and programs.

Benefits

• medical, dental, vision, and basic life insurance coverage
• 14 paid holidays per calendar year
• paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
• up to 10 paid sick days per calendar year
• paid parental and compassionate leave
• wellbeing programs for mental health and other wellness support
• family planning support through Maven
• commuter benefits
• reimbursements for fitness-related expenses
• 401(K) plan
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level