Project Manager

Kawneer•Springdale, AR

4d•Onsite

About The Position

As a Project Manager – Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of the Project Management Team Lead, the primary responsibility of the Project Manager – Customer Service is to provide exceptional customer service for our customers’ needs for large fabricated and/or stock length projects as well as handling day-to-day activities within the customer service area. Your role will involve coordinating with customers and internal teams to manage project timelines, address inquiries, and resolve issues with agility and precision. You’ll play a key role in maintaining and fostering strong customer relationships and ensuring their satisfaction.

Requirements

Timeliness of responses to customers via email and phone call is key.
Position is in direct communication and interacts with customers, sales team, estimators, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.

Nice To Haves

Understanding of job margins and determining any opportunities.

Responsibilities

Managing a backlog of identified customers in geographic locations in North America.
Ensuring timeliness of responses to customers via email and phone call.
Managing the order management process flow throughout the front-end and manufacturing process (estimating, drafting, engineering, order entry, and takeoff) by partnering with individuals from the various areas, problem solving, and best practice sharing to support customer needs.
Processing LOI’s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.
Proactive management of orders, including reviewing backlog, that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
Direct communication and interaction with customers, sales team, estimators, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
Actively resolving customer concerns and field issues as needed, ensuring a high level of customer satisfaction and trust.
Coordinating and advancing project status, from Order Entry through Manufacturing.
Understanding market needs (customer needs, competitive information).
Obtaining profitable orders (understanding of job margins and determining any opportunities).
Developing and maintaining positive working relationships with customers, internal teams, and stakeholders, representing Kawneer with professionalism and integrity.
Acting as a liaison between the customers and Kawneer, facilitating clear and effective communication to ensure project success.