Project Manager (Continuous Improvement, Healthcare)

Quest Diagnostics•Cincinnati, OH

3d•$80,000 - $100,000•Remote

About The Position

We are seeking a highly analytical and results-driven Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in the Customer Solutions Department. This role is ideal for a strong problem solver with a Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross-functional projects, solve complex problems, and deliver insights from data. In this role, you will be a key influencer and change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for a delighted end-to-end customer experience.

Requirements

Highly analytical and results-driven.
Strong problem solver with a Continuous Improvement mindset.
Excels at project management and analysis capabilities.
Must reside in a commutable distance to one of our Major labs in Kansas (Lenexa Lab), Missouri (St Louis Lab), Colorado (Denver Lab), Ohio (Cincinnati Lab), Indiana (Indianapolis Lab), Illinois (Wood Dale Lab, Schaumburg Lab).

Responsibilities

Lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth.
Partner across cross-functional teams including Customer Solutions, Laboratory Operations, Logistics, IT, Commercial, and Patient Services.
Deliver seamless, scalable solutions for end-to-end customer experience.
Solve complex problems and deliver insights from data.
Act as a key influencer and change agent.