Project Manager

EEO:- Mindlance • Boston, MA

1d

About The Position

The Division of Occupational Licensure (DOL) is implementing a unified Salesforce Licensing, Permitting, and Inspection (LPI) system to streamline operations and provide a modern digital experience. The Project Manager will manage the technology implementation and coordinate business, technical, vendor, and agency stakeholders to ensure the Salesforce instance meets business needs throughout development and maintenance. The role will surface and drive resolution of key decisions, coordinate schedules, track deliverables, analyze budgets, and establish milestones and project tracking. The Project Manager will work closely with DOL business and technical leads to maintain stakeholder alignment and drive delivery against project KPIs.

The position manages project scope, schedule, budget, and resources; maintains project plans and documentation; coordinates vendor and agency communications; manages project risks and issues; and supports technical reviews, testing, acceptance, and team access to project systems. It also maintains team rosters and budget spreadsheets and reports progress or discrepancies to DOL senior management.

Requirements

• At least 5–8 years of experience in IT project management, with the capability to manage complex, cross-functional IT projects.
• Experience working in a project portfolio management environment involving external delivery partners and multiple software vendors.
• Strong issue and problem management skills, including root-cause analysis and troubleshooting.
• Advanced knowledge of Microsoft productivity tools, including Office 365, Teams, SharePoint Online, OneDrive, and Project and/or Planner.
• Experience creating and implementing plans aligned with project goals and objectives.
• Working knowledge of project management concepts as defined by PMI.
• Experience managing multiple projects simultaneously in a highly matrixed environment.
• Ability to handle concurrent priorities with little or no direction and meet established timelines.
• Strong written and presentation skills, with the ability to tailor information to audiences, establish rapport, persuade, and build understanding at all levels.
• Strong interpersonal skills and ability to work across an organization, influence, manage, and negotiate effectively at all levels, including senior management.
• Demonstrated leadership, organizational and customer-service skills, and attention to detail.
• Understanding of the software development lifecycle and release management methodologies.
• Experience managing software or services projects, including end-to-end product development and team leadership.
• Ability to deliver technology projects using both waterfall and agile methods and facilitate the associated milestones and processes.
• Ability to build trusted relationships with stakeholders, senior managers, front-line leaders, and employees at all levels.
• Experience with contract management and vendor interaction in delivering large-scale products or web services.

Nice To Haves

• Experience managing large Salesforce deployments or implementing Salesforce.
• Experience managing large public-sector IT projects and understanding Commonwealth of Massachusetts practices, policies, and budgeting.
• Familiarity with organizational change management, including end-user training.
• Knowledge of Agile/Scrum and ITIL concepts; Theory of Constraints knowledge is a plus.
• Power BI experience.
• Process redesign experience.

Responsibilities

• Collaborate with DOL leaders, business stakeholders, and vendors to define project scope, objectives, deliverables, success criteria, and strategic alignment.
• Create and maintain project documentation, including project charters and scopes, plans, status reports, and operational checklists.
• Create project work plans and schedules, identify resource skills needed to deliver the project scope, and track plans in the PMO enterprise reporting tool.
• Manage project scope, schedule, budget, and resources to meet business and technical requirements and maintain customer satisfaction; regularly communicate status to project leadership.
• Coordinate technical support as needed, including architectural and compliance reviews and project artifacts.
• Manage project risks and issues, prevent barriers to project success, and coordinate or escalate mitigation and resolution within DOL and other agencies.
• Serve as the primary communication point between DOL, vendors, and other Commonwealth agencies; coordinate meetings, collect feedback and action items, and track them in the PMO system.
• Communicate modernization goals, objectives, schedules, and functionality to vendor and Commonwealth development teams.
• Develop acceptance test plans, validate them with business stakeholders, and drive the testing and acceptance process.
• Ensure team members have appropriate systems access for collaboration, reviewing materials, testing functionality, and product demonstrations.
• Maintain team rosters that document product and licensing access status.
• Maintain vendor budget and billing spreadsheets, report progress, and alert DOL senior management to discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed