Project Manager- AV Commercial

Diversified•Allentown, PA

2d•Hybrid

About The Position

A project manager (PM) is responsible for the scope, schedule, cost, quality, and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. The PM's role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing, and performing project management functions on all AVE projects, budgets, and scopes. The PM will act as the person responsible on their assigned projects and have direct control over all project activities. The PM is responsible for completing systems integration projects on time, on budget, and achieving high customer satisfaction. The majority of this employee's time will be spent managing projects and communicating with all project stakeholders. This person will be helping to constantly improve the established Diversified processes. As the primary interface to the client, the project manager develops a strong long-term relationship. He manages the client relationship, including expectations, communications, and satisfaction. The PM needs to negotiate a very complex set of variables between system design, site conditions, and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality, and client satisfaction are a very complex set of variables.

Requirements

3+ years of experience as a project manager with familiarity with audio/video systems in a commercial construction trades setting or office environment.
Familiarity with audio/video systems installations.
Knowledgeable of low voltage electrical projects.
Strong verbal and written communication skills.
Supervisory and people skills.
Ability and skills to diagnose and resolve complex technical, political, and people related problems.
High level of both written and verbal communication skills.
Client-focused and able to understand how they can use technology from Diversified to meet their business needs.
Approachable; works well on teams. Is a natural leader.
Delegates effectively.
Good at setting and managing people’s expectations.
Personally organized, manages time well, and sets clear priorities.
Sets an example for preparation, punctuality, and professional appearance.
Excellent at planning.
Forecasts and manages risks.
Problem solver who can remain effective in tense situations.
Associates/Bachelors degree required and/or equivalent experience.
Must possess a valid driver’s license in their state of residence.

Nice To Haves

A PMP certification from the Project Management Institute is desired.
AVIXA CTS certification
Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

Overseeing, and performing project management functions on all AVE projects, budgets, and scopes.
Acting as the person responsible on their assigned projects and having direct control over all project activities.
Completing systems integration projects on time, on budget, and achieving high customer satisfaction.
Managing projects and communicating with all project stakeholders.
Helping to constantly improve the established Diversified processes.
Developing a strong long-term relationship with the client as the primary interface.
Managing the client relationship, including expectations, communications, and satisfaction.
Coordinating and communicating project activities.
Providing clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow-up.
Coordinating all activities associated with the timely, accurate, and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly, and running client and internal project meetings.
Providing support and assistance to team members as needed to help them be successful and get the job done.
Ensuring appropriate and frequent communication between stakeholders.
Resolving destructive conflict.
Designing, planning, and coordinating work teams with regard to AVE installation projects.
Assuming ownership of individual projects and assignments.
Establishing and maintaining communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
Developing and communicating project updates as required.
Providing constant monitoring of labor, equipment, and materials budgets.
Providing and/or directing technical and administrative support to project team members.
Developing and maintaining all related project schedules.
Performing field verification of prospective work site.
Documenting all issues with site and keeping everyone informed of potential issues and solutions.
Coordinating all drawings and documentation between all internal and external stakeholders.
Facilitating and directing design reviews to assure proper documentation in the field.
Coordinating all system programming and final checkout of systems.
Providing a punch-list of remaining tasks after substantial completion.
Contracting with contractors and other trades when necessary.
Monitoring status of projects including cost, timing, and staffing to ensure timely and accurate completion of projects.
Ensuring quality and continuous improvement.
Coordinating training & turnover of projects to client, service department, & sales.
Taking full ownership of project.
Acting as the single point of responsibility and accountability for the project.
Ensuring schedule performance, quality of solution delivered to client, and client satisfaction.
Managing and reporting on the project’s financials, including ensuring budget performance and profitability.
Ensuring timely and correct billings to client.
Demonstrating proactivity, responsiveness, and follow-through.
Communicating decision options to stakeholders and managing those decisions.
Managing a complex array of decisions at every point of the project.