Project Manager
About The Position
The Project Manager will serve as the primary client contact for day-to-day operations supporting RTSM applications, beginning at User Acceptance Testing (UAT). This role involves developing and overseeing client communication plans, coordinating data uploads, managing system UAT and go-lives, and providing expert consultation on system usage. The Project Manager will also act as a point of escalation for customer support, develop training materials for both customer support staff and clients, and monitor study issues for improvement opportunities. Additionally, the role requires participation in client audits and is responsible for maintaining the health of client relationships and tracking client health scores.
Requirements
- Professional technical support experience
- Strong communication skills
- Bachelor's degree in a life sciences, supply chain management, or information technology field, or equivalent experience
Nice To Haves
- Clinical management experience
- Supply chain experience
- Experience with RTSM
Responsibilities
- Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT)
- Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs
- Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments
- Oversee client system UAT and system go-live
- Consult with client clinical supplies and operations leads to support system usage
- Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards
- Develop client and site system training manuals and deliver study training for clinical team
- Monitor study issues for trends to enhancement opportunities or additional training needs
- Participate in client audits
- Responsible for the health of the client relationships and tracking client Health Scores
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
