Project Manager -AI SaaS Healthcare Solutions

Shift Technology • Boston, MA

5d • Hybrid

About The Position

As a Project Manager, you will join our Delivery team to spearhead the deployment of Shift’s AI solutions for US healthcare clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value for our clients. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the office 2 days per week.

Requirements

• 5+ years of project management experience in healthcare technology, SaaS, consulting, or a related environment.
• Demonstrated experience working with US health plans and health plan stakeholders.
• Experience managing healthcare technology implementations involving complex data, integrations, workflows, and multiple internal and client stakeholders.
• Working knowledge of healthcare claims data and payer operational processes.
• Bachelor’s degree or equivalent relevant professional experience.

Nice To Haves

• PMP or comparable nationally recognized project management certification preferred.
• Familiarity with healthcare claims data, payer workflows, and implementation of healthcare technology solutions is strongly preferred.

Responsibilities

• Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track.
• Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process across the implementation lifecycle.
• Translate technical and healthcare business requirements and project plans into clear, accessible language for internal teams, customers, and C-level stakeholders.
• Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
• Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
• Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
• Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals.
• Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure and transition successfully into ongoing operations.

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level