Project Manager

TELAID INDUSTRIES INC•Madison, WI

12d•Onsite

About The Position

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget. Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing. We are looking for a technical professional who possesses project management experience and takes pride in providing superior customer service to our clients, business partners, vendors, and fellow team members. The purpose of this role is to deliver technology deployment projects which meet or exceed Telaid’s goals. This role is responsible for project set up, project execution, financial management, people development and relationship management.

Requirements

Advanced skills in Microsoft Office 365 (Teams, Word, Excel, PowerPoint)
Experience with ServiceNow a plus.
Strong ability to troubleshoot and resolve technical issues.
Ability to manage multiple projects and tasks efficiently.
Ability to work effectively with internal and external teams.
Exceptional skills in providing customer support and resolving escalations.
Strong verbal and written communication skills.
Ability to prioritize tasks and escalate when necessary.
Ability to identify issues and develop effective solutions.
Demonstrates strong agility and performs effectively in a fast-paced, evolving environment.
Exhibits the ability to lead and adapt to change.
Demonstrates strong conflict resolution skills and effectively navigates difficult conversations.
High School Diploma or equivalent required.
3-5 years of project management experience
Proven ability to manage the entire project management cycle profitably with positive customer outcomes on one or multiple Projects or Customers at a time.
Experience in IT/Low Voltage systems installation and/or construction project experience.

Nice To Haves

College degree preferred.

Responsibilities

Ensures that proper tools are in place prior to the beginning of a project.
Develops comprehensive understanding of project strategy and employs this throughout the project set-up.
Ensures that there is a schedule in place during project set up that reflects that project strategy and is sufficient to complete project within customers’ expectations.
Develops, documents, and distributes general conditions in the early phases of project plan based on the project strategy.
Engages multiple Telaid teams including Onboarding, Engineering, IT, Accounting, Service Delivery, Support Services, and Sales to ensure expectations are clear, roles and responsibilities are set, and project scope is defined.
Functions as single point of contact to customer for one or many projects.
Coordinates and executes Project Kick off Meetings to understand project scope of work and specific duties and responsibilities for all assigned projects.
Leads job and team to deliver projects via Telaid’s Proven Process.
Conduct and/or direct on-site field surveys at customer premises to scope customer work as needed.
Manage technicians to install and service, Security and Technology Systems.
Provide support and direction to technicians to ensure satisfactory project execution.
Serve as technical liaison between Telaid and contractor personnel at client locations on your assigned projects.
Conduct site visits as needed to ensure quality control and ensure customer specifications are adhered to.
Executes each project phase including Kick-Off, execution, monitoring, and closing.
Collaborates with onboarding, service delivery, and project support teams in the up-front set up of projects to ensure profitability, client satisfaction and the best field resources for the job.
Maintain an updated and accurate schedule.
Identify and focus on critical issues, e.g., budget management, and logistics.
Fills in gaps, in all areas, as needed to ensure that project control and execution requirements are met.
Serve as the primary point of contact to the Customer for project updates and escalations.
Achieves budget control and profit goals for each project.
Ensures timely and accurate completion of all Telaid’s financial processes.
Uses financial reporting data to quickly identify potential and existing issues that could lead to subpar financial performance and immediately addresses these issues.
Proactively manages financials and creates an atmosphere where clients and direct reports understand the importance of timely payments to vendors and invoices to the customer.
Drives change order process to ensure project profitability.
Accelerates and development of assigned Project Coordinators and Project Administrators.
Serves as a coach and mentor to Help Desk and/or support teams and may supervise them by assigning and monitoring their work.
Establishes quarterly performance goals for each direct report.
Provides formal, documented constructive feedback, and conducts timely and meaningful verbal and written performance evaluations for direct reports at least every 90 days.
Collaboratively creates individual development plans with direct reports that integrate the business needs of Telaid, the career objectives of the staff member, and the staff member’s strengths and weaknesses.
Provides ongoing support and feedback as plan is implemented.
Inspires and mentors the team to deliver superior customer service and profitably.
Actively participates in group and companywide training and initiatives to promote the value to others of involvement and furthering the company goals.
Perform other work-related duties as assigned by management.