Universal Laptop (UL) Life Cycle Replacement

Blackwatch International

1d • Onsite

About The Position

Blackwatch International Corporation (Blackwatch) is a small business founded in 2010 and dedicated to supporting Federal business and national security objectives. Our headquarters are in McLean, VA, with satellite offices in Sacramento, CA.

Blackwatch invests in innovation and quality for our customers and staff, holding corporate-level ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 and CMMI Level 3 certifications. We are a leading provider of information technology (IT) infrastructure, cybersecurity, DevSecOps, data exploitation, and engineering services, specializing in large and complex projects. Blackwatch is dedicated to growth and offers a dynamic working environment with multiple opportunities for advancement.

The USPTO Workstation Life Cycle Replacement Program — referred to throughout this document as the UL Refresh — is an active, enterprise-scale program supporting the lifecycle replacement of approximately 14,000-18,000+ devices across the United States Patent and Trademark Office. The program supports USPTO's Office of Chief Information Officer (OCIO) and serves multiple business units including OCIO, EEO, CFO, Contractors, and the Patents and Trademarks organizations.

Devices in scope include Universal Laptops (ULs), monitors, docking stations, printers, webcams, keyboards, mice, and associated peripherals. The program operates on a continuous four-year replacement cycle.

The UL Refresh operates a hybrid deployment model reflecting USPTO's telework posture. Approximately 70% of the user population works from an alternate worksite (home), requiring a shipping-based deployment model in addition to on-campus execution.

Requirements

• 3 years of experience
• Public Trust Security Clearance
• US Citizenship Required: Yes, must have Real ID

Responsibilities

• Oversight of all workstreams, government stakeholder engagement, reporting to COR, issue escalation, continuous process improvement
• User list management, verification coordination, deployment slot assignment, BU representative coordination, shared mailbox management
• Maintenance of the operational platform: user portal, Power Apps verification workflows, Power BI dashboards, scheduling data
• Physical workstation replacement, hardware installation, cable management, data transfer, RFID scanning, after-hours execution
• Pre-ship configuration, data migration, packaging, label creation coordination, shipment handoff to logistics
• Post-deployment support for all users: 3-day on-campus window, 5-day hotelier window. Acts as proprietary help desk for this program.
• Asset receipt from hardware vendor, inventory management, equipment staging, FedEx account management, shipping, returns processing.
• COR reporting, BU representative engagement, ODC approval requests, issue notification, Service Desk coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed