Project Manager
About The Position
Gorilla Circuits is seeking a motivated, highly communicative Project Manager to serve as a primary point of contact between the company and its customers. The position manages day-to-day customer communications, coordinates order requirements, monitors production schedules, identifies potential issues, and works with internal departments to deliver a strong customer experience. The successful candidate will manage competing priorities, resolve time-sensitive issues, and build long-term customer relationships in a fast-paced manufacturing environment. The role is full-time and on-site five days a week in the Project Management department, and reports to the Program Manager. It operates within a fast-paced PCB manufacturing organization where customer requirements, production schedules, and priorities may change quickly. The Project Manager works cross-functionally and responds to time-sensitive customer and operational needs.
Requirements
- Excellent verbal and written communication skills.
- Strong customer-service and relationship-building abilities.
- Ability to communicate professionally by telephone, email, and in person.
- Strong organizational skills and ability to manage multiple customer accounts and priorities simultaneously.
- Ability to work effectively in time-sensitive and rapidly changing situations.
- Strong follow-through and commitment to meeting customer expectations.
- Creative and practical problem-solving skills.
- Ability to identify potential issues and take proactive action toward resolution.
- Strong attention to detail and accuracy when processing orders and customer information.
- Ability to collaborate effectively with Sales, Manufacturing, Quality, Planning, Finance, and other departments.
- Professional, positive, energetic, and customer-focused approach.
- Ability to remain composed and solutions-oriented when handling difficult customer situations.
- Working knowledge of Microsoft Office applications and ability to learn ERP, CRM, and other business systems.
- A bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred; relevant customer service, inside sales, account management, or manufacturing experience may be considered in lieu of a degree.
Nice To Haves
- Previous experience in a manufacturing environment is preferred.
- Experience in PCB, electronics, semiconductor, aerospace, defense, or another technical manufacturing environment is a plus.
Responsibilities
- Serve as the primary point of contact for assigned customers and provide timely, professional support.
- Develop and maintain customer relationships through consistent communication and follow-through.
- Manage customer inquiries about orders, schedules, delivery dates, product status, and other account matters.
- Monitor customer orders and identify potential scheduling, production, quality, or delivery concerns before they affect customers.
- Partner with Manufacturing, Planning, and Operations to obtain production and scheduling updates and communicate accurate information to customers.
- Coordinate with customers and the Quality Department on quality concerns, corrective actions, returns, and other product-related issues.
- Enter and maintain customer orders and job information in company systems, ensuring accuracy and completeness.
- Review customer requirements and communicate special instructions or changes to appropriate internal departments.
- Work with Finance and Accounting on customer credit, payment, and account-related issues.
- Support Sales with customer follow-up, account management, and identification of potential business opportunities.
- Identify opportunities to strengthen customer relationships and expand existing accounts.
- Maintain accurate records of customer communications, commitments, order changes, and follow-up activities.
- Escalate critical customer, delivery, production, or quality issues to management when necessary.
- Coordinate across departments to ensure customer commitments are understood and managed appropriately.
- Demonstrate urgency while maintaining professionalism and attention to detail.
- Participate in continuous improvement initiatives to enhance customer service, operational efficiency, and the customer experience.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
