Project Manager

AlayaCare•Toronto, ON

2d•CA$80,000 - CA$110,000•Remote

About The Position

As a Project Manager within our Customer Success Implementation team, you will lead large and enterprise software implementations of the AlayaCare platform for our customers. You will be the primary point of contact for customer stakeholders and internal teams, ensuring projects are delivered on time, on budget, and to a high standard of quality. You will play a key role in planning, tracking, and communicating project progress while managing risk, scope, and expectations along the way. This is a high-impact, customer-facing role where you will guide projects from kickoff through go-live, partnering with customer stakeholders and internal teams to deliver on time, on budget, and with quality. You will own timelines, scope, risk, budgets, and communication throughout the implementation journey. If you thrive in complex environments, build trust quickly, and know how to turn plans into outcomes, this role is for you.

Requirements

4 to 6 years of project management experience, ideally in software or SaaS
Experience leading large-scale or enterprise-level projects within a professional services environment
A track record of delivering complex projects on time, within scope, and on budget
Professional certification such as PMP, CAPM, PRINCE2, or SAFe
Strong knowledge of project management best practices across waterfall and agile methodologies
Proven ability to serve as the primary customer-facing project lead and communicate effectively with senior stakeholders
Strong communication, stakeholder management, and influencing skills
Ability to manage multiple concurrent projects and competing priorities
Strong problem-solving skills, sound judgment, and attention to detail
High initiative, strong organization, and a collaborative mindset
Bachelor’s degree in a related field
Willingness and ability to travel occasionally as needed

Responsibilities

Lead implementations end to end
Own the planning, execution, monitoring, and closure of assigned implementation projects
Define project scope, goals, success criteria, and deliverables with internal and external stakeholders
Build project plans, schedules, milestones, and dependencies across multiple concurrent projects
Coordinate resources to ensure the right people are aligned to the right work
Track deliverables to ensure timely, high-quality execution
Communicate project progress, risks, issues, and decisions to customers, leadership, and internal stakeholders
Manage project budgets by monitoring actuals against estimates
Manage scope changes, trade-offs, approvals, and sign-off
Proactively identify and manage risks and issues throughout the project lifecycle
Set and manage customer expectations around timelines, governance, communication, and delivery responsibilities
Apply project management best practices across waterfall, agile, or hybrid delivery models
Foster a collaborative, high-performing project environment across cross-functional teams
Contribute to continuous improvement within Professional Services and your practice