Project Manager

hyperexponential•New York, NY

3d•$117,000 - $143,000•Hybrid

About The Position

At hx, Project Management is more than running timelines and reporting progress, it’s about driving customer success, accelerating time-to-value, and being the bridge between ambitious clients and technology. What makes us stand out is the mix of depth and ambition: we understand the platform, build strong relationships with customers, and are constantly looking at how tools and AI can improve how we deliver. In this role, you’ll be at the heart of project delivery, owning customer projects end-to-end and working directly with insurers and internal teams to bring pricing models and integrations live. You’ll act as the main point of contact for customers, building trust and managing all aspects of delivery, while ensuring projects land successfully. Alongside delivery, you’ll also play a role in improving how we work as a team, whether that’s refining processes, introducing better ways of using tools, or helping create more consistent, scalable delivery across projects.

Requirements

Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments
Worked directly with stakeholders and adapted communication across technical and non-technical audiences
Demonstrated project management fundamentals (planning, risk/issue tracking, stakeholder communication)
Taken initiative to improve a process, tool, or way of working and seen it through to adoption
Shown curiosity around tools or AI, and explored how they can improve how you work
Operated effectively in environments with some ambiguity, balancing independence with knowing when to ask for support

Nice To Haves

You prefer sticking strictly to defined processes rather than adapting your approach based on the needs of the project or customer
You’re uncomfortable working directly with customers or taking ownership of delivery outcomes
You’re hesitant to explore new tools, technologies, or ways of working to improve how you deliver
If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Responsibilities

Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while acting as the primary point of contact and building strong, trusted relationships.
Support customers in going live with hx Renew quickly and effectively, balancing pace with quality and ensuring delivery drives meaningful outcomes.
Create and maintain clear, real-time views of project progress, including milestones, dependencies, risks, and status, surfacing issues early and keeping both customers and internal teams aligned.
Define, use, and continuously improve core project management artefacts (e.g. plans, RAID logs, governance rhythms, handovers) so delivery is consistent, high-quality, and easy to follow.
Apply AI and automation to improve how projects are run, from summarising workshops and generating updates to identifying risks and improving visibility across delivery.
Translate customer needs into clear actions for Model Development, Technology, and Customer Engineering, ensuring alignment across teams and smooth execution.
Contribute to improving how we deliver as a function, refining processes, templates, and ways of working to make delivery more scalable and effective over time.

Benefits

$6,000 training and conference budget for individual and group development.
Full medical, dental, and vision package to fit your needs.
Mental health support via Spring Health and Rula.
Access to One Medical.
Flexible vacation policy - take time when you need it.
Pet discount plans, retirement plan (401K), and discount programs available to employees.
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
Exceptional opportunities for personal development and growth as we build something remarkable together.