Project Manager

THE UPCOUNTY HUB INC•Germantown, MD

11d

About The Position

The Upcounty Hub seeks a highly organized, mission-driven Project Manager to oversee implementation of the proposed FY27 Lighthouse Grant. The Project Manager will serve as the central coordination and accountability lead for the Lighthouse project. The role will supervise implementation across multiple workstreams, including outreach, logistics, intake, emergency stabilization, immigration legal referrals, healthcare navigation, mental health referrals, workforce connections, community education, intensive case management, partner coordination, data collection, and reporting. The Project Manager will work closely with existing and grant-funded Hub staff, including logistics, social services, outreach, finance, data/MEAL, and administrative staff, as well as formal partners, referral partners, service sites, and Montgomery County representatives.

Requirements

Bachelor’s degree in public administration, nonprofit management, social work, public health, international development, community development, human services, or a related field; equivalent experience may be considered.
At least 5 years of experience managing complex programs, grants, partnerships, community initiatives, or human services projects.
Demonstrated ability to oversee multiple workstreams, staff roles, partners, deadlines, and deliverables.
Experience supervising or coordinating staff, consultants, partners, or cross-functional teams.
Experience working with immigrant communities, low-income families, culturally diverse populations, or community-based service systems.
Strong understanding of program implementation, case management systems, referral pathways, partner coordination, and grant compliance.
Excellent written and verbal communication skills.
Strong organizational, planning, and problem-solving skills.
Ability to hold teams accountable while maintaining positive working relationships.
Comfort using data systems, spreadsheets, shared drives, case tracking tools, and reporting templates.
Commitment to culturally responsive, trauma-informed, and client-centered service delivery.

Nice To Haves

Master’s degree in public administration, social work, public health, international development, nonprofit management, or a related field.
Experience managing government-funded or county-funded programs.
Experience with Montgomery County nonprofit, immigrant-serving, healthcare, legal services, workforce, housing, or social services systems.
Experience with monitoring, evaluation, accountability, and learning.
Experience managing subrecipients, partner agreements, scopes of work, budgets, and performance reporting.
Spanish language ability or proficiency in another language commonly spoken by immigrant communities in Montgomery County.
Familiarity with immigration-related service barriers, public benefits navigation, healthcare access, workforce systems, community school models, and behavioral health referral systems.

Responsibilities

Oversee day-to-day implementation of the FY27 Lighthouse project.
Ensure that the approved workplan, timeline, deliverables, partner activities, and reporting requirements are completed on schedule.
Monitor progress across all major project components.
Ensure that logistics, service delivery, data collection, and participant follow-up are carried out by the appropriate team members.
Identify implementation barriers and work with leadership, staff, and partners to resolve them.
Serve as the main operational coordinator for formal partners, referral partners, service sites, and strategic collaborators.
Ensure that partner scopes of work, deliverables, reporting expectations, and communication protocols are clear.
Coordinate regular partner meetings and advisory board meetings.
Ensure that forms, referral protocols, consent processes, data tools, and documentation systems are used consistently across the project.
Ensure that service gaps, referral bottlenecks, and operational issues are identified and addressed.
Work with leadership and staff to adjust workflows as participant needs, partner capacity, or County guidance changes.
Oversee the outreach strategy for targeted neighborhoods, community sites, and school-connected settings.
Ensure outreach activities are culturally responsive, linguistically accessible, voluntary, and respectful of participant privacy.
Oversee planning for community education and group navigation activities, ensuring that appropriate staff or partners deliver sessions.
Ensure that participants are connected to intensive case management as appropriate.
Ensure that services are culturally responsive, trauma-informed, linguistically accessible and respectful of participant confidentiality.
Ensure that data/MEAL staff and program staff collect accurate and timely information on outreach, intake, needs assessments, referrals, emergency support, partner services, case management activity, and participant outcomes.
Ensure that required reports are prepared and submitted on time.
Review data trends with staff and partners to identify gaps, bottlenecks, unmet needs, and opportunities for improvement.
Ensure that participant feedback, partner feedback, and data are used for continuous quality improvement.
Coordinate with leadership and data/MEAL staff to prepare internal dashboards, County reports, and funder updates.
Coordinate with finance and grants staff to monitor grant compliance, budget implementation, partner invoices, allowable costs, and required documentation.
Maintain oversight of project documentation, including workplans, meeting notes, partner agreements, scopes of work, reporting calendars, and compliance materials.