Project Manager

RedSail TechnologiesMarshall Township, PA
$90,000 - $100,000Hybrid

About The Position

As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.

Requirements

  • Expertise in multi-region, large pharmacy management, and health tech projects.
  • Strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch.
  • Ability to thrive in a fast-paced environment and have strong time management and prioritization skills.
  • Ability to build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity.
  • 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles.
  • Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail.
  • Able to work efficiently and with high accountability individually and in a team.
  • Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset.
  • Project management, writing, communication, and problem-solving skills.
  • Strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow.
  • Able to work and communicate effectively with both technical and business stakeholders.
  • Experience with both Non-Saas/SaaS/experience.

Responsibilities

  • Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
  • Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities.
  • Coordinate internal resources for flawless execution of multiple projects.
  • Track project performance using data and analytics.
  • Coordinate and communicate frequently with customers on project status and project needs.
  • Coordinate and attend project meetings. Lead meetings where assigned.
  • Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored.
  • Prepare presentations for customer and internal meetings.
  • Manage customer-reported issues for assigned accounts.
  • Adhere to budget by monitoring expenses and implementing cost-saving measures.
  • Work with multiple customers across multiple concurrent projects.
  • Work closely with customers on large, complex, multi-team customer accounts.
  • Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support.
  • Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach.
  • Responsible for the overall success of project(s), which includes cost, schedule, and quality.
  • Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations.
  • Serve as the conduit for communication from the client to related parties within the company and to the subcontractors.
  • Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects.
  • Work closely with product and other departments to ensure project and customer success for each implementation.
  • Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience.
  • Build excellent working relationships with business leaders, colleagues, and the broader team.
  • Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation.
  • Effectively provide workarounds and find out-of-the-box solutions where applicable.
  • Drive post-launch postmortem for knowledge sharing and learning.

Benefits

  • PTO
  • 401k (5%) Match
  • Bonus Opportunities
  • Medical/Dental/Vision Insurance
  • Work-life balance
  • Health Clinic
  • Fitness Bonus
  • Professional Development
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