Project Manager

Smurfit Westrock•Marlton, NJ

1d•$66,000 - $110,000•Hybrid

About The Position

The Project Manager (PM) manages coordination of the packaging, display, and visual information flow process, serving as a liaison among sales, estimating, accounting, production, and customers. The position is hybrid and based at the Marlton, New Jersey site. It is an individual-contributor role that works under supervision and applies subject-matter knowledge. The PM manages customer experience activities including quotes, orders, schedules and tracking, expediting, shipping, inventory management, and reporting. The role works with sales, management, and customers on product estimating and item-specific quotes, and processes customer purchase orders while ensuring information is complete, accurate, documented, and tracked for fulfillment. This includes customer credit and setup, pricing, product specifications, order tracking, and correspondence to support on-time, in-full deliveries. The PM also manages planned and unplanned inventory to reduce aged excess and control costs; coordinates quality complaints in the system of record with the plant quality manager and provides customers with root-cause corrective actions within the allotted timeframe; and prepares account-specific reports. The role facilitates new-item meetings, attends production meetings, and coordinates customer or plant cadence meetings as needed. It includes visiting key customer and vendor locations, communicating customer feedback about company, plant, and service performance, and contributing ideas to improve service, sales, and processes. The PM is responsible for continuous learning and adhering to Smurfit Westrock values and operating principles. Other duties may be assigned.

Requirements

High school diploma or GED required.
Strong written and oral communication skills.
Project management, problem-solving, and analytical skills.
Excellent organizational and time-management skills.
Ability to multitask and complete tasks efficiently and accurately.
Attention to detail and ability to prioritize.
Proactive approach, self-starter attitude, and willingness to take initiative.
Ability to resolve conflicts and develop teamwork.
Personal computer experience and knowledge of Windows applications and Microsoft Office.
Ability to work with cost systems and estimating reports.

Nice To Haves

Post-secondary education preferred.
Experience in customer service or account management preferred.
Experience in printing or packaging preferred.

Responsibilities

Manage customer experience activities, including quotes, orders, schedules and tracking, expediting, shipping, inventory management, and reporting.
Work with sales, management, and customers on product estimating and prepare item-specific quotes with appropriate documentation.
Manage and process customer purchase orders, ensuring data is complete, accurate, documented, and tracked for fulfillment.
Coordinate customer credit and setup, pricing, product specifications, order tracking, and correspondence to support on-time, in-full deliveries.
Manage planned and unplanned inventory to reduce excess aged inventory and control costs.
Manage quality complaints in the system of record with the plant quality manager and provide customers with root-cause corrective actions within standard timeframes.
Prepare customer- or account-specific reports, such as open-order and status reports, as needed.
Create, facilitate, and attend new-item meetings as required.
Attend production meetings to support order tracking and fulfillment.
Create and facilitate customer- or plant-specific cadence meetings for accounts as required.
Visit key customer and vendor locations to enhance ongoing business relationships.
Organize and communicate customer feedback about company, plant, and service performance.
Continue education in new technology, processes, and personal and professional growth.
Provide innovative ideas related to service, sales, and processes or procedures.
Adhere to Smurfit Westrock values and operating principles.
Perform other duties as assigned.